Commercial Customer Success Manager (m/f/d)

much. GmbH; München; On-site; EUR 65,000 - 80,000; Full time

Benefits offered by this job

Real impact

Innovative work culture

Flexible working

Sales commissions

Insurance

Learning budget

Equipment

Job summary

much. Consulting is seeking a Commercial Customer Success Manager to drive the commercial success of our Support Hub in Munich, Germany. You will lead sales, upselling, and cross-functional collaboration to maximise client value and revenue.

You should bring a university degree and 2+ years in Customer Success, Account Management, or B2B sales in IT or software. Fluent English and strong German are required; we offer flexible work and a competitive package.

Qualifications

• Relevant university degree and IT/software sector exposure.
• 2+ years in Customer Success, Account Management or B2B Sales.
• Sales-driven mindset with ability to pitch, handle objections and close deals.
• Customer-centric mindset with ability to juggle multiple projects.
• Excellent written and verbal communication with strong relationships.
• Fluent in English and strong German language skills.

Responsibilities

• Lead all sales and upselling initiatives focusing on Managed Services.
• Guide clients through service offerings, identifying needs and negotiating contracts.
• Transform support interactions into actionable sales opportunities and improvements.
• Partner with operations to ensure seamless service delivery and account growth.

Skills

Customer Success

Account Management

B2B Sales

Sales Negotiation

Communication

English (C2)

Education

Relevant university degree

Tools

CRM software

Job description

About much. GmbH

Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning.

We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine.

Become part of an international team of creative problem solvers and drive real revenue!

Our offer

• Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.

• Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast

• Flexible working: We value results over hours - structure your work around your life

• Competitive salary: you will receive a total expected compensation ranging between €65.000 and €80.000 / year

• Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

Who you are

• Relevant university degree

• At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors

• A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections and close deals

• Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality

• Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships

• Fluent in English (C2) and highly proficient in German (B2 or higher)

Your mission

• Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting and advanced support packages)

• Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.

• Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.

• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Ready to eliminate the boring?

If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk.

much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.