Customer Success Data Manager (m/w/d)

Institutional Shareholder Services Inc.; Haar; Vor Ort; EUR 28.000 - 34.000; Teilzeit

Zusammenfassung

Institutional Shareholder Services Inc. in Haar near Munich is seeking a Part-Time Customer Success Manager - Data Solutions (m/f/d) to help clients transmit fund data from asset management companies to ISS FWW in standardized formats.

You will communicate with customers in writing and by phone with a focus on accuracy and service quality. You will coordinate and monitor the maintenance of investment fund data and documentation, supporting long-term client relationships in a fast-paced

Qualifikationen

• Fluent German and English required for written and spoken communication.
• Experience in customer support and/or after-sales service is a plus.
• Strong team player with client‑focused mindset.

Aufgaben

• Help clients transmit fund data from asset management companies to ISS FWW in standardized formats.
• Coordinate and monitor the maintenance of investment fund data and documentation.
• Communicate with customers via written and telephone channels to ensure smooth data flows.

Kenntnisse

Fluent German

Fluent English

Customer support experience

Communication skills

Jobbeschreibung

Let’s be #BrilliantTogether ISS FWW is Germany’s leading fund data provider and has been part of ISS STOXX since 2019. Using data from the FWW fund database, FWW supports financial advisors and investors in making informed investment decisions. We are currently looking to strengthen our team in Haar, near Munich, and are seeking a Part-Time Customer Success Manager - Data Solutions (m/f/d) to join us immediately. In this role, you will help our clients transmit fund data from asset management companies to ISS FWW in standardized formats. This requires written and telephone communication with customers. You will also be responsible for coordinating and monitoring the maintenance of investment fund data and documentation. Your Profile Precise, independent, and reliable working style with a strong commitment to quality Open and communicative personality Strong team player Logical, customer-focused, and solution-oriented mindset Basic technical understanding Experience in customer support and/or after-sales service Interest in building and maintaining long-term customer relationships Quick learner with a high level of self-motivation Fluent German and English, both written and spoken What We Offer A dynamic and motivated team A professional and exciting work environment with an open company culture The opportunity to contribute to a leading provider of fund data solutions in Germany and work closely with clients across the investment industry #LI-TG1 #FWW #ENTRYLEVEL

What We Offer

• A dynamic and motivated team
• A professional and exciting work environment with an open company culture
• The opportunity to contribute to a leading provider of fund data solutions in Germany and work closely with clients across the investment industry

What You Can Expect from Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.