Customer Success Data Manager (m/w/d)

Institutional Shareholder Services Inc.; München; Hybrid; EUR 18.000 - 28.000; Teilzeit

Benefits dieser Stelle

Dynamic team

Open company culture

Growth opportunities

Zusammenfassung

ISS STOXX in Haar, near Munich, seeks a Part-Time Customer Success Manager - Data Solutions (m/f/d) to support fund data transmission from asset managers to ISS FWW in standardized formats. You will communicate with clients by phone and email and coordinate maintenance of investment fund data and documentation.

The role requires precise, independent work, a strong commitment to quality, and fluency in German and English.

Qualifikationen

• Precise, independent, and reliable working style with commitment to quality.
• Open and communicative personality with strong teamwork.
• Experience in customer support and/or after-sales service.
• Fluent German and English in writing and speaking.

Aufgaben

• Help clients transmit fund data from asset managers to ISS FWW in standardized formats.
• Coordinate and monitor maintenance of investment fund data and documentation.
• Maintain written and telephone communication with customers.

Kenntnisse

Precise work style

Independent

Reliable

Open communicator

Team player

Logical mindset

Customer-focused

Basictechnical understanding

Customer support experience

Relationship building

Learner

German fluency

English fluency

Jobbeschreibung

## Customer Success Data Manager (m/w/d)Apply: Munich (Haar), Germany: Part time: Posted Today: JR\\_10460Let’s be #BrilliantTogether **ISS FWW** is Germany’s leading fund data provider and has been part of **ISS STOXX** since 2019.Using data from the FWW fund database, FWW supports financial advisors and investors in making informed investment decisions.We are currently looking to strengthen our team in Haar, near Munich, and are seeking a Part-Time Customer Success Manager - Data Solutions (m/f/d) to join us immediately.In this role, you will help our clients transmit fund data from asset management companies to ISS FWW in standardized formats. This requires written and telephone communication with customers. You will also be responsible for coordinating and monitoring the maintenance of investment fund data and documentation. Your Profile * Precise, independent, and reliable working style with a strong commitment to quality* Open and communicative personality* Strong team player* Logical, customer-focused, and solution-oriented mindset* Basic technical understanding* Experience in customer support and/or after-sales service* Interest in building and maintaining long-term customer relationships* Quick learner with a high level of self-motivation* Fluent German and English, both written and spoken What We Offer * A dynamic and motivated team* A professional and exciting work environment with an open company culture* The opportunity to contribute to a leading provider of fund data solutions in Germany and work closely with clients across the investment industry #LI-TG1 #FWW #ENTRYLEVEL**What You Can Expect from Us**At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.Let’s empower, collaborate, and inspire.Let’s be #BrilliantTogether.