Client Services Specialist (m/f/d)

ISS FWW | FWW Fundservices GmbH; München; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

ISS STOXX GmbH is seeking a Client Services Specialist to join our team in Haar near Munich on a full-time basis. The role focuses on maintaining customer data, executing daily operations, and preparing analyses to support sales efforts.

Ideal candidates have a degree in economics or business, 2–3 years in financial services, and strong German and English communication skills. A proactive, precise, and client-focused attitude is essential.

Qualifications

• Degree in economics or business, preferably banking, with 2–3 years in financial services or investments.
• Interest in banking processes and securities trading, especially investment funds.
• Ability to adapt quickly and develop customer-oriented solutions.
• Understanding of databases, data flows, and website presentation.
• Professional and confident manner with demanding clients and partners.
• Precise, structured, independent work style focused on quality and teamwork.
• High commitment, reliability and resilience.
• Willingness to learn company-specific software and use Office tools.

Responsabilités

• Maintaining customer data.
• Independently managing day-to-day operational tasks.
• Preparing analyses and reports to support sales activities.
• Monitoring and ensuring compliance with customer-specific quality requirements.
• Supporting the Director of Customer Care and Quality Management with inquiries and enhancement of client solutions.
• Coordinating across departments to ensure smooth execution and high customer satisfaction.

Connaissances

German language

English language

Formation

Economics/Business degree

Outils

Microsoft Office

Description du poste

Client Services Specialist (m/f/d)

We are currently looking for a Client Services Specialist to join and expand our team in Haar near Munich on a full-time basis.

Key Responsibilities

• Maintaining customer data
• Independently managing and processing day-to-day operational tasks
• Preparing analyses and reports to support sales activities
• Monitoring and ensuring compliance with customer-specific quality requirements
• Supporting the Director of Customer Care and Quality Management with customer inquiries, enhancement of existing client solutions, and implementation of new client solutions
• Coordinating and communicating across departments, both internally and externally, regarding ongoing inquiries and orders to ensure smooth execution and the highest level of customer satisfaction

Qualifications

• Degree in Economics, Business Administration, or a comparable qualification, preferably within the banking sector, with 2–3 years of professional experience in financial services or the investment industry
• Interest in banking processes and securities trading, particularly investment funds
• Ability and willingness to quickly adapt to new challenges and develop customer‑oriented solutions
• Understanding of database structures, maintenance, and data flows through to website presentation, or a willingness to acquire this knowledge
• Professional and confident manner when interacting with demanding clients and business partners
• Precise, structured, and independent working style with a strong focus on quality and teamwork
• High level of commitment, reliability, and resilience
• Proficiency in standard Microsoft Office applications and willingness to learn company‑specific software

Languages

• Excellent German language skills, both written and spoken
• Fluent English skills with strong communication and negotiation abilities, both written and spoken

#FWW #ASSOCIATE

What You Can Expect From Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top‑notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority‑owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.