Customer Service Specialist

Vincotech GmbH; Unterhaching; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Vincotech GmbH in Unterhaching seeks an experienced Customer Service / Order Management specialist to manage demand, order entries, schedule changes, pull-ins, push-outs and cancellations, ensuring accurate processing and timely communication.

You will coordinate with production planning, logistics, and sales internationally, maintain master data, validate pricing, and support after-sales activities including quality complaints and RMAs.

Qualifikationen

• A commercial qualification, ideally complemented by advanced business training such as Business Administration.
• Initial experience in customer service, order management, or supply chain in an international environment; electronics industry experience is an advantage.
• Structured, analytical mindset and a pragmatic approach to problem-solving.
• Ability to work independently while collaborating across functions.
• Good understanding of business processes and cross-functional interfaces with customers, sales, planning, and purchasing.
• Hands-on experience with ERP systems and strong Excel skills.
• Fluency in English and German.
• Strong organizational skills and resilience.

Aufgaben

• Manage customer demand, order entries, schedule changes, pull-ins, push-outs, and cancellations.
• Gather all required order information and process orders accurately and professionally.
• Monitor confirmed schedules with production planning, logistics, and shipping in Hungary.
• Coordinate cross-functional solutions by escalations and collaboration with planning, purchasing, sales, and management.
• Manage demand allocation and order fulfillment in the ERP system with full visibility and tracking.
• Maintain accurate customer master data to support efficient processes.
• Validate sales prices with sales and product marketing; process credit/debit notes.
• Support after-sales activities including quality complaints, RMAs, invoicing, and reporting.
• Analyze order backlogs, deliveries, and performance data to identify trends and improve transparency.
• Drive continuous improvement using digital solutions and AI tools.

Kenntnisse

ERP systems (SAP S/4HANA)

Excel skills

Bilingual English/German

Analytical mindset

Problem solving

Cross-functional collaboration

Independent work

Ausbildung

Commercial qualification

Tools

SAP S/4HANA

Jobbeschreibung

Become a trusted partner for customers and sales teams by managing customer demand, order entries, schedule changes, pull-ins, push-outs, and cancellations

Gather all required order information and process customer orders accurately and professionally

Monitor confirmed schedules in collaboration with production planning, logistics, and shipping in Hungary

Coordinate cross-functional solutions by managing escalations and working closely with planning, purchasing, sales, and management

Manage demand allocation and order fulfillment in the ERP system, ensuring full visibility and tracking

Maintain accurate customer master data to support efficient business processes

Validate sales prices with sales and product marketing and process customer credit and debit notes

Support after-sales activities, including quality complaints, RMAs, development charge invoicing, and operational reporting

Analyze order backlogs, deliveries, and performance data to identify trends and improve transparency

Drive continuous improvement by challenging processes, leveraging digital solutions, and applying modern technologies and AI tools to enhance efficiency and customer outcomes

Qualification:

A commercial qualification, ideally complemented by advanced business training such as Business Administration

Initial experience in customer service, order management, or supply chain in an international environment; electronics industry experience is an advantage

A structured, analytical mindset and a pragmatic approach to problem-solving

The ability to work independently while collaborating effectively across functions

A good understanding of business processes and cross-functional interfaces involving customers, sales, planning, and purchasing

Hands-on experience with ERP systems such as SAP S/4HANA and strong Excel skills

Fluency in English and German

Strong organizational skills, resilience, and a solution-oriented mindset

Curiosity about new technologies and confidence using digital and AI tools

Join us and empower meaningful ideas!

Be part of an agile, flexible customer service team

Company culture with flat hierarchies and quick decision-making

Long-term career prospects and excellent benefits