Digital Business Support Specialist - Pan EU

SAIC Motor Deutschland GmbH; Neu-Isenburg; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance (BKV)

Company pension scheme (BAV)

Childcare allowance

Capital-forming benefits (VWL)

Sports allowance

Zusammenfassung

SAIC Motor Deutschland GmbH seeks an experienced IT business partner to align Sales IT with European and German business needs. You will translate strategies into IT requirements, drive CRM, SAP, and DMS initiatives, and coordinate cross-functional teams for smooth deployments.

You will shape the Sales IT roadmap, balance standardization with local market adaptations, and ensure GDPR compliance while delivering measurable improvements in processes and data quality across the customer journey.

Qualifikationen

• Bachelor’s degree or above in Information Systems, Business Administration, Marketing, Computer Science or a related field.
• Experience in IT business partnering, digital transformation, business applications or product operations within an international environment.
• Good understanding of commercial business processes, preferably within automotive, retail, mobility or related industries.
• Familiarity with CRM, DMS, sales or after-sales platforms is an advantage.
• Strong stakeholder management and cross-functional communication skills in an international environment.
• Ability to translate business requirements into practical digital solutions and coordinate with technical teams.
• Fluent English communication skills; additional European languages are a plus.
• Knowledge of GDPR and European compliance standards is preferred.

Aufgaben

• Act as the primary IT business partner for the European Sales organization and the German local Sales team.
• Translate business strategies into clear IT requirements and digital initiatives.
• Develop and maintain the Sales IT roadmap aligned with business priorities.
• Gather and prioritize business requirements, balancing standardization with local adaptations.
• Analyze and optimize end-to-end Sales processes across the customer journey.
• Coordinate the implementation and rollout of CRM, SAP, DMS, and related solutions.
• Work with business teams, IT, global owners, and vendors through design, testing, deployment, and stabilization.
• Coordinate UAT, training, change management and post-go-live support.
• Improve system integrations, data flows, reporting and dashboards.
• Monitor adoption and determine improvements; ensure GDPR and security compliance.

Kenntnisse

IT Business Partnering

Digital Transformation

Stakeholder Management

CRM

DMS

SAP

English Communication

Ausbildung

Bachelor's degree or above

Tools

CRM Systems

SAP

DMS

Jobbeschreibung

• Act as the primary IT business partner for the European Sales organization and the German local Sales team.
• Understand business strategies, processes, and operational challenges, and translate them into clear IT requirements and digital initiatives.
• Develop and maintain the Sales IT roadmap, ensuring alignment with business priorities, the global IT strategy, and overall system architecture.
• Gather, analyze, manage, and prioritize business requirements, balancing European standardization with necessary local market adaptations.
• Analyze and optimize end-to-end Sales processes across the customer journey, including lead management, vehicle ordering, order processing, and vehicle delivery.
• Coordinate the implementation, integration, enhancement, and rollout of CRM, SAP, DMS, and other Sales-related solutions.
• Work closely with business teams, internal IT, global system owners, and external vendors throughout solution design, testing, deployment, and stabilization.
• Coordinate User Acceptance Testing (UAT), user training, change management, and post-go-live support to ensure successful system adoption.
• Continuously improve system integrations, data flows, master data quality, reporting, and management dashboards.
• Monitor system adoption and business impact, identify recurring issues, and drive sustainable process and system improvements.
• Ensure compliance with GDPR, information security policies, and other applicable European regulatory requirements.
• Support daily Sales IT operations in Germany and provide backup coverage for selected local activities during colleagues’ absence.

Your profile

• Bachelor’s degree or above in Information Systems, Business Administration, Marketing, Computer Science or a related field.
• Experience in IT business partnering, digital transformation, business applications or product operations within an international environment.
• Good understanding of commercial business processes, preferably within automotive, retail, mobility or related industries.
• Familiarity with CRM, DMS, sales or after-sales platforms is an advantage.
• Strong stakeholder management and cross-functional communication skills in an international environment.
• Ability to translate business requirements into practical digital solutions and coordinate with technical teams.
• Fluent English communication skills; additional European languages are a plus.
• Knowledge of GDPR and European compliance standards is preferred.

Why us?

• Diverse opportunities for personal and professional development in a rapidly growing and long-term-oriented company
• Challenging and varied responsibilities in a dynamic and exciting working environment
• A permanent employment contract with an attractive compensation package and comprehensive employee benefits, including company health insurance (BKV), company pension scheme (BAV), childcare allowance for non-school-age children, capital-forming benefits (VWL), and a sports allowance
• A committed team and an open, respectful, and collaborative corporate culture
• Additional paid bridge days beyond the contractual annual leave entitlement

About us