Customer Service Specialist

JINGDONG Logistics; Oberhausen; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

JINGDONG Logistics in Germany is seeking a dedicated Customer Service Specialist to be the primary contact for our customers, providing exceptional support via phone, email, and live chat. You will handle orders, returns, and exchanges, and document interactions in the CRM system while collaborating across departments.

The ideal candidate has proven customer service experience, strong English skills (C1/C2), German is a plus, and comfort with CRM tools.

Qualifications

• Customer service experience in a tech or development-focused environment.
• Fluent in English (C1/C2) required.
• German language is a plus.
• Proficient with CRM software and other support tools.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues and complaints.
• Process orders, returns, and exchanges per company guidelines.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Proactively identify opportunities to improve customer experience and suggest solutions.
• Maintain up-to-date product knowledge and stay informed on new offerings.
• Adhere to SLAs and performance metrics.

Skills

Customer service experience

English (C1/C2)

Problem solving

CRM software proficiency

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

## Customer Service SpecialistApplylocations: DEU-North Rhine-Westphalia-Oberhausentime type: Full timeposted on: Posted Todayjob requisition id: JR103216**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job Summary:\*\* JD DEVELOPMENT DE GmbH is seeking a dedicated Customer Service Specialist to act as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services. Job Responsibilities:\*\* \* Respond promptly and professionally to customer inquiries via phone, email, and live chat. \* Provide accurate information regarding products, services, and company policies. \* Troubleshoot and resolve customer issues and complaints efficiently and effectively. \* Process orders, returns, and exchanges according to company guidelines. \* Document all customer interactions and resolutions in the CRM system. \* Collaborate with other departments to address complex customer needs. \* Proactively identify opportunities to improve customer experience and suggest solutions. \* Maintain a high level of product knowledge and stay updated on new offerings. \* Adhere to company service level agreements (SLAs) and performance metrics. Job Qualifications:\*\* \* Proven experience in a customer service role, preferably within a technology or development-focused company. \* Excellent verbal and written communication skills in English (C1/C2 level required). \* Strong problem-solving abilities and a customer-centric approach. \* Proficiency in using CRM software and other relevant customer support tools. \* Ability to work independently and as part of a team in a fast-paced environment. \* High level of empathy, patience, and a positive attitude. \* Strong organizational skills and attention to detail. \* Bachelor's degree preferred, or equivalent practical experience. \* Fluency in German is a plus but not mandatory.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.***Ready to apply?**Take the next step in your career, apply now and explore the opportunities we have to offer.