Customer Service Representative (w/m/d)

Oxoid Deutschland GmbH; Wesel; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Oxoid Deutschland GmbH, part of Oxoid | Remel Microbiology, is a manufacturing, distribution, and service site employing approximately 230 people. The team handles customer interactions via phone, email and chat, providing product, pricing, and availability information in multiple languages.

The role supports internal departments, processes refunds, generates credit notes, and researches product and shipment details to ensure accurate order management and service delivery.

Qualifikationen

• Excellent written and verbal communication in German and English; French/Polish desirable.

Aufgaben

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Processing complaints and returns (non-technical).
• Issuing credit notes and supplementary invoices.
• Researching product and shipment details.
• Order Management.

Kenntnisse

Communication skills

German & English proficiency

Negotiation skills

Tools

SAP

MS Office

Jobbeschreibung

Oxoid Deutschland GmbH, part of Oxoid | Remel Microbiology, is a manufacturing, distribution, and service site employing approximately 230 people. The site manufactures products used for microbiological applications in clinical laboratories for the diagnosis of infectious diseases, as well as products utilized in food and pharmaceutical facilities to ensure that their goods and production sites remain free from microbial contamination.

Responsibilities (inc but not limited to)

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Processing complaints and returns (non-technical)
• Issuing credit notes and supplementary invoices
• Researching product and shipment details
• Order Management

Qualifications

• Excellent written and verbal communication skills in German and English; written and verbal proficiency in French and/or Polish is desirable
• Proficiency in SAP (preferably C11 / VP1) and confident use of MS Office applications (Excel, PowerPoint, Word) Confident demeanor and strong negotiation skills in both telephone and written customer interactions
• Excellent communication skills and a strong customer focus