Customer Service Representative (m/f/d)

Netafim; Frankfurt; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

30 vacation days

Career growth opportunities

Collaborative work environment

Job summary

Netafim is seeking a Customer Service Representative in Frankfurt to act as the primary contact for customers, dealers, and internal stakeholders. You will ensure seamless order processing, deliver excellent service, and coordinate between departments to optimize customer experience.

The role requires a Bachelor's degree or equivalent, SAP experience, and fluency in German with good English. Candidates should reside within commuting distance of Frankfurt am Main.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Service, Sales Support, Order Management, or a similar role.
• Experience with SAP or another ERP system.
• Strong organizational and administrative skills.
• Fluent German and good English skills.
• Residence within commuting distance of Frankfurt am Main.

Responsibilities

• Process and manage customer orders in SAP.
• Prepare and follow up on quotations.
• Respond to customer inquiries regarding products, deliveries, and order status.
• Maintain daily communication with dealers and distribution partners.
• Coordinate with logistics, supply chain, and sales teams to ensure smooth order fulfilment.
• Monitor delivery schedules and proactively inform customers of updates.
• Handle complaints and support customers in finding effective solutions.
• Provide administrative support to the sales organization.
• Identify opportunities for process improvements and enhanced customer experience.

Skills

Fluent German

Good English

Proactive mindset

Customer service mindset

Strong organizational skills

Education

Bachelor's degree or equivalent professional experience

Tools

SAP

Job description

At Netafim, we work side by side with millions of farmers and communities around the world to address one of agriculture’s most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years, Netafim has been a global leader in precision irrigation, powered by people working across teams and geographies to bring together agronomy, engineering, data, and innovation.

Together, we help improve decision-making in the field and drive better outcomes across crops and climates — turning complexity into clarity and making agriculture more precise, efficient, and sustainable to enable farmers to grow more with less.

About Orbia:

Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions, Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security, expanding information access and connectivity, and advancing decarbonization and the energy transition with basic and advanced materials, specialty products, and innovative solutions. Orbia has a global team of over 22,000 employees, commercial activities in more than 100 countries and operations in over 50, with a strong U.S. manufacturing presence and headquarters in Boston, Mexico City, Amsterdam, and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more, visit: orbia.com

Your role

As a Customer Service Representative, you will be the primary point of contact for customers, dealers, and internal stakeholders. You will play a key role in ensuring seamless order processing, excellent customer service, and efficient coordination between departments.

Key responsibilities

• Process and manage customer orders in SAP.
• Prepare and follow up on quotations.
• Respond to customer inquiries regarding products, deliveries, and order status.
• Maintain daily communication with dealers and distribution partners.
• Coordinate with logistics, supply chain, and sales teams to ensure smooth order fulfilment.
• Monitor delivery schedules and proactively inform customers of updates.
• Handle complaints and support customers in finding effective solutions.
• Provide administrative support to the sales organization.
• Identify opportunities for process improvements and enhanced customer experience.

What we are looking for

• Bachelor's degree or equivalent professional experience.
• Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
• Experience working with SAP or another ERP system.
• Strong organizational and administrative skills.
• Fluent German and good English skills.
• A proactive, customer-focused, and solution-oriented mindset.
• Residence within commuting distance of Frankfurt am Main.

What we offer

• A challenging and rewarding role within an international organization.
• The opportunity to work for a global market leader.
• Professional development and career growth opportunities.
• 30 vacation days.
• Collaborative and supportive work environment.

We welcome purpose-driven dreamers, doers, and builders, recognising that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you.

We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.