Customer Service Advisor (German) - Relocation in Porto

Grow-Talent.com; Berlin; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation in Porto

Bonuses

Job summary

Grow-Talent.com is recruiting a German-speaking Customer Service Advisor to join teams in Porto, Portugal. The role offers a permanent contract with base salary plus bonuses and relocation support.

You will handle German-language customer inquiries via phone, email, chat and social media, assist merchants with product questions, and collaborate with Sales and Marketing to optimise processes and merchant happiness.

Qualifications

• German language at C2 level (native/fluent), English at least B2 level
• Active listening, ability to explain product/service clearly and resolve issues in first contact
• Ability to handle stressful situations
• Prior contact centre or customer service experience preferred
• Tech-savvy and customer-focused
• Organised and calm under pressure

Responsibilities

• Provide German-speaking customer support via phone, email, chat and social media
• Assist merchants with questions about products and services
• Work on process improvements to increase merchant happiness
• Collaborate with Sales and Marketing and other departments

Job description

Customer Service Advisor (German) - Relocation in Porto

Job Openings Customer Service Advisor (German) - Relocation in Porto

About the job Customer Service Advisor (German) - Relocation in Porto

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking CustomerService Advisorto join their teams in Porto.

Position: Customer Service Advisor

Location: Porto, Portugal

Employment type: permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively,identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

OFFER:

• Working hours:Monday to Sunday, between 08:00 and 17:00 with thepossibility to extend late shift until 21:00 as per client agreement
• A dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential

Training ConditionsDuration:30 calendar days
Schedule:Monday to Friday, between 08:00 and 17:00