German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

CBTALENTS; Frankfurt; Vor Ort; EUR 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

Relocation package

Comprehensive onboarding

Zusammenfassung

CBTALENTS is hiring a German-Speaking Customer Support Agent for the Porto, Portugal market. The role offers relocation support and growth opportunities in a fast‑paced airline industry environment.

The job requires native or fluent German and fluent English, previous customer service experience, and a flexible schedule to cover shifts from Monday to Sunday. Comprehensive training and relocation assistance are provided.

Qualifikationen

• Native or fluent German with fluent English (written and spoken).
• Proven experience in customer service (preferred).
• Proactive, problem-solving mindset with strong interpersonal skills.
• Basic computer proficiency; ECDL certification is a plus.
• Flexible schedule; ability to work shifts Mon–Sun.

Aufgaben

• Assist customers with inquiries related to airline services via phone, email, and chat.
• Provide professional, empathetic, and effective solutions to customer concerns.
• Resolve issues efficiently while maintaining high service quality standards.
• Collaborate with a global team to deliver an outstanding customer experience.

Kenntnisse

German language

English language

Customer service

Problem solving

Interpersonal skills

Proactive mindset

Ausbildung

ECDL (optional)

Tools

ECDL

Jobbeschreibung

German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Job Openings German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

About the job German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Location: Porto, Portugal
Employment Type: Full-time
Language Requirements: Native or Fluent German + Fluent English

Position: Customer Support Agent – German Market

Description:
Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in the vibrant city of Porto, Portugal, this role offers excellent relocation support and opportunities for growth.

If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!

Key Responsibilities

• Assist customers with inquiries related to airline services via phone, email, and chat.


• Provide professional, empathetic, and effective solutions to customer concerns.


• Resolve issues efficiently while maintaining high service quality standards.


• Collaborate with a global team to deliver an outstanding customer experience.

Requirements

• Native or fluent German speaker with fluent English (written and spoken).


• Proven experience in customer service (preferred).


• A proactive, problem-solving mindset with strong interpersonal skills.


• Basic computer proficiency; ECDL certification is a plus.


• Flexible schedule, willing to work shifts from Monday to Sunday.

Why You’ll Love It Here

• Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.


• Career Growth: Opportunities to advance within the company.


• Comprehensive Training: Full onboarding to prepare you for success in the role.


• Performance-based bonuses.


• Discounts, gym memberships, and more!