Customer Service Representative (f/m/d) - Parental leave cover

Fuji Electric Europe GmbH; Offenbach am Main; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Hybrid work

30 vacation days

Job summary

Fuji Electric Europe GmbH is seeking a Customer Service Representative (m/f/d) on a fixed-term basis until 31 May 2028 to support our Customer Service Department in Offenbach am Main. The role covers providing support to international partners, maintaining customer relationships, and collaborating with the sales team on orders, logistics, and documentation.

The ideal candidate has a commercial apprenticeship and experience in order processing or customer service, fluent German and English, and

Qualifications

• Commercial apprenticeship and initial experience in order processing or customer service.
• Fluency in German and English.
• Proficiency in MS Office, especially Excel.
• Confident coordination of various customer inquiries and tasks.
• Strong customer focus and excellent communication skills in an international environment.
• Team-oriented approach with a proactive, independent work style.

Responsibilities

• Provide customer support to international sales partners, direct customers, and new customers via email and phone.
• Maintain and expand customer relationships to ensure high customer satisfaction.
• Support and collaborate with the sales team in the assigned area of responsibility.
• Processing customer orders, including inventory management and coordination with logistics.
• Communicating with international departments and production to clarify delivery times.
• Placing orders with production and monitoring order status.
• Preparing shipping documents and invoices.

Skills

German & English fluency

MS Office Excel

Customer focus

Communication skills

Teamwork

Education

Commercial apprenticeship

Job description

Together we strive for a sustainable, CO2-neutral future for all of us and try to get a little closer to this goal every day. With innovative technologies, ambitious goals and a caring approach to colleagues, customers and all other stakeholders, Fuji Electric Europe is driving change!

The European headquarters of Fuji Electric Co Ltd. based in Offenbach am Main has been a reliable partner for customers in Europe, the Middle East and Africa for products in the fields of semiconductors, drives and external power supplies as well as photoconductors since 1987.

To support our Customer Service Department, we are looking for a Customer Service Representative (m/f/d) for a fixed-term position until 31 May 2028, to cover parental leave:

Your tasks and responsibilities

• Providing customer support to international sales partners, direct customers, and new customers via email and phone
• Maintaining and expanding customer relationships to ensure high customer satisfaction
• Supporting and collaborating with the sales team in the assigned area of responsibility
• Processing customer orders, including inventory management and coordination with logistics
• Communicating with international departments and production to clarify delivery times
• Placing orders with production and monitoring order status
• Preparing shipping documents and invoices

Your experience, skills and qualities

• Commercial apprenticeship and (initial) professional experience in order processing or customer service
• Fluency in German and English
• Proficiency in MS Office, especially Excel
• Confident coordination of various customer inquiries and tasks
• Strong customer focus and excellent communication skills in an international environment
• Team-oriented approach with a proactive, independent work style

What you can expect from us

• Competitive salary and bonus
• Contribution to VWL and BAV
• Limited, full-time and hybrid position with opportunity to work remotely on a regular basis
• Opportunity to contribute to global ecological change in your daily work
• Tradition and innovation: a company with 100 years of technological progress
• International and diverse working atmosphere with small teams
• Open and supportive corporate culture with flat hierarchies and fast communication channels
• Thorough and in-depth induction
• Regular team building and company events
• 30+ vacation days per calendar year

Fuji Electric Europe is committed to equal opportunities and diversity. We welcome all applications regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity.