Customer Service Representative

TaskVerse; Deutschland; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding-Programm

Schulungen

Gehaltspaket

Betriebliche Altersvorsorge

Zusatzversicherung

Essenszuschuss

Parkplätze

Bike-Leasing

Habasit Academy

Descripción de la vacante

Habasit GmbH in Eppertshausen sucht eine/n Specialist Customer Care (m/w/d) zur Bearbeitung von Angeboten und Aufträgen. Sie arbeiten eng mit dem Vertrieb zusammen, pflegen Kundendaten in SAP und unterstützen die Abwicklung komplexer technischer Anforderungen.

Sie bringen eine kaufmännische Ausbildung oder technischen Hochschulabschluss, gute Deutschkenntnisse und Erfahrung im Kundenkontakt mit. MS-Office, SAP oder Produktkonfiguratoren sind von Vorteil.

Formación

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation.
• Technisches Verständnis und Freude an Kundenlösungen.
• Erfahrung im Umgang mit Kunden und im Team.
• Gute Kenntnisse in MS Office und SAP von Vorteil.

Responsabilidades

• Angebote erstellen und Kundendaten verwalten.
• Aufträge von der Angebotserstellung bis zur Abwicklung koordinieren.
• Kundenanfragen professionell bearbeiten und Lösungen anbieten.
• Kundenkontakte per Telefon/Email pflegen und Vertrauen aufbauen.
• Stammdaten in SAP pflegen und Transparenz sicherstellen.
• Technische Anforderungen mit der Anwendungsabteilung abstimmen.

Conocimientos

Kundenservice

MS Office

Kommunikation

Teamarbeit

Deutsch fließend

Educación

Kaufmännische Ausbildung

Technische Kenntnis

Herramientas

SAP

Produktkonfigurator

Descripción del empleo

About The Company

Habasit bewegt - Maschinen, Rohstoffe, Produkte, Menschen - einfach alles! Our company specializes in the manufacturing and distribution of high-quality Habasit products, including drive belts, transport belts, and process belts. These products are integral to a wide range of industries worldwide, from supermarkets (checkout conveyor belts) to airports (baggage handling systems), shipping logistics (transport belts), fitness centers (treadmills), and numerous other sectors. With a dedicated team of 3,700 employees across more than 70 countries, Habasit maintains a leading market position and fosters continuous growth grounded in a solid economic foundation. Our commitment to innovation, quality, and customer satisfaction drives us to keep the world moving forward. We are proud of our global footprint and our ability to adapt to diverse market needs, ensuring our solutions meet the highest standards of performance and reliability.

About The Company

Habasit bewegt - Maschinen, Rohstoffe, Produkte, Menschen - einfach alles! Our company specializes in the manufacturing and distribution of high-quality Habasit products, including drive belts, transport belts, and process belts. These products are integral to a wide range of industries worldwide, from supermarkets (checkout conveyor belts) to airports (baggage handling systems), shipping logistics (transport belts), fitness centers (treadmills), and numerous other sectors. With a dedicated team of 3,700 employees across more than 70 countries, Habasit maintains a leading market position and fosters continuous growth grounded in a solid economic foundation. Our commitment to innovation, quality, and customer satisfaction drives us to keep the world moving forward. We are proud of our global footprint and our ability to adapt to diverse market needs, ensuring our solutions meet the highest standards of performance and reliability.

About The Role

We are seeking a dedicated and proactive Specialist Customer Care (m/w/d) to join our customer service team at the Eppertshausen location. In this role, you will be instrumental in managing our offer and order processing functions, ensuring a seamless experience for our customers. Your responsibilities will include preparing tailored offers, coordinating the timely execution of customer-specific orders, and handling complaints with professionalism and care. You will work closely with our sales team to foster trust and build long-term customer relationships. Additionally, you will be responsible for capturing and maintaining customer master data within SAP, ensuring data accuracy and transparency. Your technical expertise will be crucial in calculating belt spans, defining manufacturing steps, and aligning complex technical requirements in collaboration with our application technology team. This position offers an excellent opportunity to develop your skills within a dynamic environment, contributing directly to customer satisfaction and operational excellence.

Qualifications

The ideal candidate will possess a completed commercial apprenticeship or a comparable qualification, along with experience in a technical environment. Alternatively, candidates with a technical degree who are eager to apply their knowledge in customer service are encouraged to apply. A strong affinity for technical solutions and enthusiasm for working collaboratively with customers to develop tailored solutions are essential. Proficiency in MS Office applications is required, with prior experience in SAP and/or product configurators considered advantageous. You should demonstrate a team-oriented mindset, open communication skills, and empathy when interacting with customers and colleagues. Fluency in German is mandatory, and good English skills will be beneficial. Your proactive attitude, attention to detail, and ability to handle multiple tasks efficiently will help you succeed in this role.

Responsibilities

• Prepare and deliver customized offers to customers, ensuring accuracy and competitiveness.


• Coordinate the end-to-end processing of customer orders, maintaining adherence to deadlines and quality standards.


• Handle customer inquiries and complaints professionally, providing effective solutions and maintaining positive relationships.


• Build and nurture trust-based customer relationships through regular communication via phone and email.


• Maintain and update customer master data in SAP to ensure data integrity and transparency.


• Calculate belt spans independently, define manufacturing steps, and collaborate with application technology to align complex technical requirements.


• Support continuous improvement initiatives within the customer service process, contributing ideas for efficiency and quality enhancements.

Benefits

Joining Habasit offers numerous advantages, including a comprehensive onboarding program, structured training across relevant disciplines, and the support of a dedicated team to help you succeed. We provide an attractive, performance-oriented salary package complemented by various fringe benefits such as savings schemes, contributions towards company pension plans, supplementary health insurance, and free beverages. Additional perks include meal allowances, free parking facilities, bike leasing options, and access to our Habasit Academy for ongoing professional development. Our work environment encourages diversity, innovation, and personal growth, offering you the chance to take on meaningful responsibilities and contribute to our global success. We believe in recognizing and rewarding your efforts, fostering a workplace where you can thrive and advance your career.

Equal Opportunity

Habasit GmbH is committed to creating a diverse and inclusive workplace. We value equal employment opportunity regardless of race, gender, age, religion, disability, or background. We believe that diverse teams foster innovation and drive better business results. We encourage all qualified candidates to apply and join our team dedicated to moving the world forward.