Customer Service Representative

AAA Frictions; Deutschland; On-site; EUR 38,000 - 43,000; Full time

Job summary

AAA Frictions in Germany is seeking a customer service professional to respond to inquiries through various channels. This role will assist customers with questions about products and orders while ensuring high satisfaction.

The ideal candidate will have a strong customer service background, excellent communication skills, and a detail-oriented mindset. Competitive salary range of €38,000 to €43,000 is offered, promoting a customer-focused approach.

Qualifications

• Previous customer service experience preferred.
• Strong communication and problem solving skills.
• Ability to explain product information clearly.
• Detail oriented and customer focused mindset.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Assist with product questions, fitment, and order support.
• Resolve issues efficiently while maintaining a professional tone.
• Document customer interactions and feedback accurately.
• Work with sales and operations teams to support customer satisfaction.

Skills

Customer service experience

Communication skills

Problem solving skills

Attention to detail

Job description

Qualifications

• Previous customer service experience preferred
• Strong communication and problem solving skills
• Ability to explain product information clearly
• Detail oriented and customer focused mindset

Responsibilities

• Respond to customer inquiries by phone, email, and online channels
• Assist with product questions, fitment, and order support
• Resolve issues efficiently while maintaining a professional tone
• Document customer interactions and feedback accurately
• Work with sales and operations teams to support customer satisfaction

Salary: 38k to 43k

About AAA Frictions

AAA Frictions exists to bring consistency and confidence back to everyday braking. We engineer products that perform reliably across changing weather and road conditions. Our customer service team plays a key role in maintaining trust with drivers, distributors, and partners.