Customer Service Rep

Lincare; Stuttgart; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A healthcare service provider is looking for a customer service representative in Stuttgart, Germany. You will communicate with customers through inbound and outbound calls, assess their needs for additional products and services, and provide educational support. Strong communication skills and experience in customer service are essential. This role involves maintaining medical compliance, documenting interactions, and entering orders into a system. Join a supportive team focused on delivering excellent service to clients.

Qualifikationen

• Experience in customer service or similar roles.
• Ability to communicate effectively with customers.
• Familiarity with computerized record keeping systems.

Aufgaben

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products and services.
• Document and enter customer orders in the system.

Kenntnisse

Communication skills

Customer service

Problem-solving

Jobbeschreibung

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records