Customer Experience Specialist- German or Dutch Speakers with Relocation package

Cross Borders Talents; Berlin; Vor Ort; EUR 13.000 - 16.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Meal allowance

Transport support

Health insurance

Performance bonuses

Relocation assistance

Zusammenfassung

Cross Borders Talents is seeking a Customer Experience Specialist for German or Dutch speakers with relocation to Lisbon or Porto. You will be the first point of contact for customers via phone, chat, email and social media, providing helpful, friendly, and effective support to a global brand portfolio.

Ideal candidates are fluent in French and English, with customer support experience and a tech-savvy, problem-solving mindset.

Qualifikationen

• Fluent in French and English.
• Customer support experience (phone, email, or chat) is a plus.
• Tech-savvy with strong problem-solving skills.
• Clear communication and ability to multitask under pressure.
• Positive attitude and people-first mindset.

Aufgaben

• Assist customers with orders, product information, and tech support via phone, chat, email, and social media.
• Adapt tone to match each brand's voice and log cases accurately.

Kenntnisse

French fluency

English fluency

Customer support experience

Tech-savvy

Problem-solving

Clear communication

Multitasking

People-first mindset

Jobbeschreibung

Customer Experience Specialist- German or Dutch Speakers with Relocation package

Job Openings Customer Experience Specialist- German or Dutch Speakers with Relocation package

About the job Customer Experience Specialist- German or Dutch Speakers with Relocation package

Customer Experience Specialist- German or DutchSpeakers with Relocation package

Locations: Lisbon, Porto, Avairo, Braga

Looking for a fresh start or your next big step abroad? Join a vibrant, multicultural team in Lisbon or Porto and work with some of the worlds most iconic global brands. As a Bilingual Customer Experience Specialist, youll help people every day while building a meaningful, international career all while enjoying life in one of Europes most beautiful countries.

Whats in It for You?

• Competitive Salary: 13,000 15,500 annually
• Meal Allowance: Enjoy daily meals on us
• Transport Support: Make commuting easy
• Health Insurance: Full coverage from day one (free after 6 months)
• Performance Bonuses: Earn more when you do well
• Relocation Assistance: Well support you every step of the way

What Youll Be Doing

As a Customer Experience Specialist, youll be the first point of contact for customers via phone, chat, email, and social media. Your goal? Offer helpful, friendly, and effective support that leaves every customer smiling.

Your responsibilities include:

• Assisting customers with orders, product info, and tech support
• Adapting your tone and style to match each brands voice
• Resolving complex issues with patience and empathy
• Logging cases and keeping records accurate and organized

Youd Be a Great Fit If You:

• Speak fluently in French and English
• Have some customer support experience (phone, email, or chat) a plus, not a must
• Are tech-savvy or enjoy problem-solving
• Communicate clearly, multitask well, and stay calm under pressure
• Bring a positive attitude and a people-first mindset

Why Youll Love It Here

This isnt just another job its a chance to grow, explore, and thrive in a supportive international workplace. From career progression to cultural discovery, were here to make your journey count.