Customer Service Advisor

Metropolitan Thames Valley; Deutschland; Hybrid; EUR 34.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free parking

Hybrid working after training

Beeston Station nearby

Zusammenfassung

Metropolitan Thames Valley Housing is seeking a Customer Service Advisor (Senior Property Services Advisor) based in Beeston, NG9 1LA. This fixed-term contract, 37.5 hours per week, runs for six months and involves supporting customers with property repair and maintenance enquiries.

You will handle enquiries across multiple channels in a fast-paced team, delivering helpful, professional service. After training, hybrid working is available on applicable shifts.

Qualifikationen

• Customer service experience is desirable but not essential.
• Able to work in a busy team environment.
• Excellent communication and problem-solving skills.
• Positive, customer-focused attitude.

Aufgaben

• Handle customer enquiries across multiple channels.
• Ensure issues are resolved efficiently and professionally.
• Support customers with property repair and maintenance queries.
• Work in a fast-paced Beeston-based contact team.

Kenntnisse

Communication skills

Problem solving

Customer focus

Team player

Jobbeschreibung

Customer Service Advisor

CAPTION:

• Company: Metropolitan Thames Valley Housing
• Salary: £29,025 to £30,553 a year
• Hours: Full-time
• Location: UK, Europe, NG9 1LA
• Job type: Contract
• Posting date: 4 Sept 2026
• Closing date: 3 Oct 2026

Summary

Customer Service Advisor

(Known internally as a Senior Property Services Advisor)

Location: Beeston, NG9 1LA

Salary: £29,025 - £30,553

Hours: 37.5 hours, Monday to Friday

Contract: Fixed-term contract (6 months) commencing 5 October 2025

Free parking available (subject to availability)

Additional Info: The office is conveniently located just a 10-minute walk from Beeston Train Station.

Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.

As a Senior Customer Service Advisor, you'll work in a fast-paced environment, handling customer enquiries across multiple channels and ensuring issues are resolved efficiently and professionally.

Why Join Us?

• Competitive salary and benefits package
• Full training and ongoing development
• Supportive and inclusive team environment
• Opportunity to make a real difference to customers
• Hybrid working available once fully trained (on applicable shifts)

What We're Looking For

• Excellent communication and problem-solving skills
• A positive, customer-focused attitude
• Ability to thrive in a busy team environment
• Previous customer service experience is desirable but not essential

You'll be required to work between

• 8am and 6pm, Monday to Friday, on a rotating shift basis.
• Once fully trained, you'll have the flexibility to work remotely when on a 10am to 6pm shift.

Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.

• Excellent communication and problem-solving skills
• A positive, customer-focused attitude
• Ability to thrive in a busy team environment
• Previous customer service experience is desirable but not essential
• Competitive salary and benefits package
• Full training and ongoing development
• Supportive and inclusive team environment
• Opportunity to make a real difference to customers
• Hybrid working available once fully trained (on applicable shifts)