Customer Service Advisor

Ee & Bt; Deutschland; Hybrid; EUR 30.000 - 31.000; Vollzeit

Benefits dieser Stelle

Online GP

Carer’s leave

Family leave

Product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare

Zusammenfassung

EE & BT is seeking a Customer Service Advisor in London to join our Broadband Technical Team. You will answer customer calls about broadband tech issues and guide customers through basic-to-complex questions, learning on the job with full training provided.

We offer a starting salary of £26,116 rising to £26,738 after 8 months, and a range of benefits including private healthcare, travel loan, and family leave. Occasional home working is available as part of a flexible schedule.

Qualifikationen

• No prior broadband or tech experience required; training provided.

Aufgaben

• Answer customer calls with broadband tech questions.
• Troubleshoot routers and related equipment for customers.
• Provide end-to-end support and guidance to customers on technical issues.
• Build relationships with customers and stay calm and helpful throughout interactions.

Kenntnisse

Customer service

Communication

Tools

CRM software

Jobbeschreibung

Customer Service Advisor

2026-09-03T00:00:00

Location: London, Greater London, GB, EC2V 8

Contract Type: Any

Application Deadline: 2026-12-03T06:23:18.713

Job Description

What's in it for you?

• A great starting salary of £26,116 rising to £26,738 after 8 months
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff.

You’ll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.