Service Charge Officer

Moat Homes; Deutschland; Hybrid; EUR 39.000 - 49.000; Vollzeit

Benefits dieser Stelle

Excellent benefits

Flexible/hybrid working

Zusammenfassung

Moat Homes is seeking a Service Charge Officer to ensure service charges are budgeted and charged fairly, in line with legislation and tenancy agreements. The role focuses on year-end reconciliations and monitoring scheme accounts, with exposure to audits and liaison with external bodies.

We support agile working with equipment provided for flexible work between home and our Dartford office. The position offers a fixed-term contract until March 2027 with excellent benefits.

Qualifikationen

• Excellent customer service focus with ability to handle service charge queries
• Understanding of tenancy agreements and leases relevant to service charges
• Experience working in social housing or equivalent regulated sector

Aufgaben

• Set service charge estimates for existing stock annually in line with legislation and tenancy agreements
• Reconcile scheme accounts on the finance system and provide reports for investigations
• Reconcile actual costs for stock with variable service charges and liaise with auditors
• Monitor performance of managing agents and challenge inaccuracies when needed
• Review reserve/sinking funds and notify residents of balances after reconciliation
• Respond to service-related queries from residents within set timescales
• Assist in producing service charge estimates for new schemes and capital projects
• Represent Moat at tribunals and resident meetings with internal teams

Kenntnisse

Customer service

Legislation awareness

Agile working

Tools

Finance accounting system

Jobbeschreibung

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role. This role will primarily focus on completion of service charge year-end account reconciliations.

We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office.

For more information please take a look at the job description: service-charge-officer.pdf

Your key tasks will include:

• Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.
• Taking ownership to investigate and respond to any service-related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.
• Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
• Attending & representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments.

We're a housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

Hours: 35 hours per week, Monday-Friday

Salary: £33,374- £41,718 per annum (salary offered dependent on experience)

Contract: Fix Term Contract until March 2027, Excellent benefits. For more info, check out our employee benefits video here: https://tinyurl.com/nr6ymtb4