Call Center Employee (f/m/d) Retention - France

IONOS Group; Deutschland; Híbrido; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Canteen subsidy

Modern office space

Employee discounts

Team events

Training & development

Health offers

Descripción de la vacante

IONOS Group is seeking a customer retention specialist to maintain and grow existing relationships in a hybrid work setting. You will proactively contact clients to extend contracts, demonstrate the value of offerings, and handle inquiries via multiple channels.

The role emphasizes strong French language skills, sales attitude, and collaborative teamwork to help achieve company goals. A modern office and flexible work options are provided.

Formación

• Fluency in French is required for customer interactions.
• Strong communication and relationship-building abilities are essential.
• Comfort with using internal IT tools and systems to analyze data.
• Sales mindset with negotiation skills to present offers.
• Collaborative mindset and clear communication with colleagues.

Responsabilidades

• Maintain existing customer relationships and ensure satisfaction.
• Extend contracts through proactive personal contact.
• Clarify value of offers and products to customers.
• Communicate with customers via inbound, outbound, email, chat, and mail.
• Meet customer expectations and address concerns promptly.

Conocimientos

Fluency in French

Interpersonal skills

IT tools proficiency

Sales affinity & negotiation

Team player & eloquence

Descripción del empleo

We are committed to the success of our customers. We have a long tradition of helping entrepreneurs taking their first steps on the Internet, as well as large companies, to be even more successful.

One of our main tasks is to provide our customers with a first-class service around the clock. We place great value on our customers and work hard to gain and maintain their trust.

As a result, we create added value for our customers, which is excellent.We are proud of our first-class customer service team, which has already won several awards for its outstanding performance.

Tasks

• Main task: Maintaining existing customer relationships.
• Goal: Extend existing contracts through convincing personal contact.
• Clarify the value and added value of offers and products.
• Communication with customers via inbound, outbound, e-mail, chat, letter.
• Meeting customer expectations and addressing customer concerns.

Qualifications

• Fluency in French.
• Strong interpersonal and communication skills to build a stable relationship of trust with our customers.
• Confident use of common IT tools to navigate our internal systems, analyze customer data and quickly identify potential for customer retention.
• You have a great affinity for sales and have strong negotiating skills to present attractive offers.
• Team spirit and an eloquent manner are standard for you. To work closely and successfully with your colleagues to achieve the company's goals together as a team.

Benefits

• Hybrid working model with home office option.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.