Team Lead, Customer Renewal – EMEA

emplify GmbH; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive compensation

Public transport friendly offices

Gym terms

Corporate Benefits discounts

Team events

Open door policy

Work From Abroad program

Diversity and inclusion

Job summary

TeamViewer GmbH is seeking a Team Lead - Customer Renewal to manage the EMEA renewal team and maximize retention and renewal revenue. You will develop strategies, optimize processes, and lead performance to ensure a value-driven renewal experience for customers.

You will coach renewal specialists, collaborate with Sales, CS, and Finance, monitor KPIs, and drive improvements to scale operations while maintaining a focus on customer outcomes and satisfaction.

Qualifications

• Bachelor’s or Master’s degree in Business, Sales, or a related field.
• 5+ years in customer success, renewals, or account management with leadership experience.
• Strong SaaS and customer lifecycle knowledge.
• Proven renewal performance improvement and churn reduction.
• Excellent leadership, communication and stakeholder management.
• Experience with CRM and renewal tools such as Salesforce or Gainsight.
• Fluent in English; additional EMEA languages are a plus.

Responsibilities

• Lead and coach a renewal team across the EMEA region.
• Develop and implement renewal strategies to boost retention.
• Monitor KPIs and provide regular performance feedback.
• Collaborate with Sales, CS, and Finance to align renewal goals.
• Identify at-risk accounts and drive proactive engagement.
• Forecast renewal pipeline and report outcomes.
• Drive process improvements and automation for efficiency.
• Represent the voice of the customer in internal initiatives.

Skills

Leadership

Stakeholder management

CRM tools

Data-driven decisions

Fluent English

Education

Bachelor’s or Master’s degree in Business, Sales, or related field

Tools

Salesforce

Gainsight

Job description

place10243 Berlin calendar_today 25.09.2026 business TeamViewer GmbH

Join us as a Team Lead, Customer Renewal and lead our EMEA renewal team - driving retention, reducing churn, and growing recurring revenue through customer-focused strategies and team development.

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Team Lead - Customer Renewal for the EMEA region at TeamViewer, you will lead a team focused on maximizing customer retention and renewal revenue. You will be responsible for developing strategies, optimizing processes, and managing performance to ensure a seamless and value-driven renewal experience for our customers. Your leadership will be key in driving customer satisfaction, reducing churn, and supporting long-term growth across the region.

• Lead and coach a team of renewal specialists across the EMEA region
• Develop and implement strategies to improve renewal rates and customer retention
• Monitor team performance and KPIs, providing regular feedback and support
• Collaborate with Sales, Customer Success, and Finance to align renewal processes and goals
• Identify at-risk accounts and support proactive engagement strategies
• Ensure accurate forecasting and reporting of renewal pipeline and outcomes
• Drive process improvements and automation to increase efficiency and scalability
• Represent the voice of the customer in internal discussions and initiatives

Requirements

• Bachelor’s or Master’s degree in Business, Sales, or a related field
• 5+ years of experience in customer success, renewals, or account management, with at least 2 years in a leadership role
• Strong understanding of SaaS business models and customer lifecycle management
• Proven track record of improving renewal performance and reducing churn
• Excellent leadership, communication, and stakeholder management skills
• Experience with CRM and renewal tools (e.g., Salesforce, Gainsight, or similar)
• Analytical mindset with the ability to interpret data and drive decisions
• Fluent in English; additional EMEA languages (e.g. German, French, Spanish) are a plus

What we offer

Onsite Onboarding in our HQ office for an optimal start

Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews

Public transport friendly offices

Special terms for local gyms

Access to Corporate Benefits platform with many discounts

Regular Team events and company-wide celebrations

Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.