Customer Quality Manager - Data Center and Electrical Solutions

Eaton; Deutschland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working solutions

Internal promotion opportunities

Eaton University learning & growth

Wellbeing programs

Job summary

Eaton Corporation is seeking a Customer Quality Manager to lead the regional quality team for Data Center and Electrical Solutions. The role supports the region with flexible remote work, occasional travel, and regular 1–2 days per week on-site in Hengelo.

You will drive customer quality excellence through strong leadership of Quality Engineers and close collaboration with manufacturing and R&D teams. The position emphasizes problem solving, audits, and customer satisfaction, requiring a master

Qualifications

• M.Sc. degree in engineering or related field.
• Min 10 years in customer quality or related environments.
• Experience with 8D, A3, Six Sigma, auditing, and continuous improvement.
• Proven cross-functional leadership in international matrix organizations.
• Fluent English (written and spoken).

Responsibilities

• Manage Data Center & ESS customer quality lifecycle from FWT to serial life.
• Lead the quality objectives, monitor project quality post-FWT, and develop Quality Engineers team.
• Deploy quality processes, capture lessons learned, and drive quality culture.
• Lead customer site and supplier audits; maintain relationships with Sales and Technical Support.
• Handle escalations using 8D/A3 and drive cross-functional containment and corrective actions.
• Ensure Voice of the Customer is captured and acted upon across the organization.

Skills

Customer-facing leadership

Cross-functional collaboration

Communication & presentation

Problem solving (8D/A3)

Leadership & mentoring

Fluent English

Education

M.Sc. in Engineering or related technical discipline

Tools

8D, A3, Six Sigma

Job description

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future. We are seeking a Customer Quality Manager to join our regional Quality team, supporting our Data Center and Electrical Solutions business across the region. This role can be based in the Netherlands or Germany, with flexible remote working arrangements. We are also open to candidates who are willing to relocate or who can travel regularly to Hengelo. The successful candidate should be able to spend 1-2 days per week in Hengelo and travel approximately 30% of the time for customer meetings, team coaching, and other business activities across the region. Occasional overnight stays may be required. In this highly visible role, you will work closely with key customers, manufacturing sites, and cross-functional teams to drive customer quality excellence and support growth within the rapidly expanding Data Center and Electrical Solutions market. You will act as the primary quality interface for strategic Data Center customers, leading complex customer escalations, driving cross-functional problem resolution, and delivering measurable business impact through customer satisfaction, quality improvement, and operational excellence. Success in this role requires strong executive presence, customer-facing leadership, and the ability to influence stakeholders across a global matrix organization.

Key Responsibilities:

Customer Quality Management - Data Center and Electrical Solutions ESS business Manage the quality of the Data Center and Electrical Solutions business unit through the customer problem-solving process, from FWT through installation to serial life, for a business with a turnover of 400M, growing to 800M, with a team of Quality Engineers.

Quality team and business management Responsible for delivering the quality objectives across the Data Center and ESS business unit: problem solving, problem prevention, and customer satisfaction. Monitor the quality levels achieved in projects after FWT. Lead, manage, and develop the team of Quality Engineers. Act as a role model. Provide coaching and mentoring on Problem Solving (8D), Quality Management (Six Sigma), Auditing, Continuous Improvement, etc., in collaboration with factory and R&D teams.

Business and process development Participate in the business growth of Eaton's Data Center and ESS by deploying quality capacity expansion. Develop key quality processes: problem solving, information flow, and quality systems. Capture lessons learned across the regional scope and leverage them to build a quality culture. Lead quality process assessments and development initiatives. Mentor project team participants on quality tools and methods to promote offer robustness and customer satisfaction. Participate in best-practice sharing within the quality team and across the organization.

Customer satisfaction

Lead and participate in assigned customer-site and supplier audits. Maintain regular contact and relationships with the Sales and Technical Support teams in sales offices. Maintain direct contact with customers to understand their needs, applications, and expectations. Participate in customer visits when required. Contribute to achieving zero safety-related issues, maximizing customer satisfaction, and fulfilling project goals in terms of quality, cost, and lead time. Participate in FAT, FAI, FWT activities and customer audits when required. Contribute to the definition of customer quality requirements. Ensure the Voice of the Customer is captured and followed throughout the organization.

Problem solving, incident management and root cause analysis

Resolve customer issues in a timely manner based on prioritization criteria (issue type, customer criticality, and commercial context). Use 8D, A3, and other problem-solving techniques. Lead problem resolution from the beginning by assuming ownership, driving the 8D process, leading cross-functional teams, communicating with customers, and implementing improvements in Eaton products and processes. Carry out and lead analyses, including internal laboratory analysis, customer-site analysis, and supplier analysis. Prepare reports to communicate root-cause findings and action plans to sales offices and customers.

Preventive and proactive quality

Ensure problem prevention and sustained quality improvement by addressing identified root causes. Capture lessons learned following problem-solving activities and leverage them to strengthen the quality culture.

Contact points Customers, Country Sales Offices, Product Management, R&D, Manufacturing Plants, Suppliers.

Key KPIs Customer Satisfaction, Response Lead Time, Report Quality, Failure and Warranty Rates, CONC.

Qualifications:

• M.Sc. degree in Engineering, Electrical Engineering, Electronics, Mechatronics, Industrial Engineering, or a related technical discipline.
• Minimum of 10 years of professional experience in Customer Quality, Quality Management, Electrical Products, or Product Engineering environments.
• Proven experience in customer quality management, customer complaint resolution, and root-cause analysis processes.
• Strong knowledge of quality methodologies and tools, including 8D, A3, Six Sigma, auditing, and continuous improvement.
• Experience leading cross-functional teams within complex, international matrix organizations.
• Strong customer-facing experience, with the ability to manage escalations and build long-term customer relationships.
• Excellent interpersonal, communication, and presentation skills.
• Ability to communicate effectively with customers, sales offices, senior management, and international stakeholders.
• Demonstrated leadership capabilities, with experience coaching, mentoring, and developing teams.
• Strong customer advocacy mindset, with a high sense of urgency in addressing critical customer issues and acting as a role model for customer-centric ways of working.
• Fluent English, both written and spoken (must-have).
• Experience in the electrical industry, energy sector, or industrial products environment is highly desirable.

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first.
• Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.