Customer Order Manager – H135/H145- (d/m/w)

Tintschl Unternehmensgruppe; Donauwörth; Vor Ort; EUR 75.000 - 95.000; Vollzeit

Benefits dieser Stelle

Above-tariff remuneration with bonuses

Flexible working hours via flexitime

Company pension plan

Home office possibility

Employee referral bonus up to 1000€

Individual further training

Permanent employment opportunity

Zusammenfassung

Tintschl Technik GmbH seeks a Customer Order Manager for the H135/H145 programs to ensure timely processing of repair orders and close collaboration with Airbus Helicopters.

The role requires multi-disciplinary coordination across Front Office, workshops worldwide, PSO, and Logistics, with emphasis on capacity planning, MPS, and KPI monitoring.

Qualifikationen

• Bachelor’s or Master’s degree in Operations Management, Logistics, Business or a comparable field.
• Several years of relevant professional experience in customer order management.
• More than 3 years of professional experience in Purchasing.
• More than 3 years of experience in Project Management and Contract Management.
• More than 3 years of aerospace experience or solid professional experience in the automotive industry is required.
• Thorough understanding of operational MRO business.
• Detailed knowledge of SAP and confident use of Google Workspace.
• Knowledge of maintenance and repair processes for dynamic components is an advantage.
• Knowledge of dynamic components and Support & Services is an advantage.
• Fluent English (negotiation level) and advanced German.
• French is an advantage.

Aufgaben

• Ensure the timely processing and follow-up of repair orders for the H135 and H145 programs.
• Coordinate and monitor repair Turn Around Times (TAT) for civil and military programs.
• Manage end-to-end relationships with internal customers and monitor operational order processes.
• Track quotations, inductions, customer approvals, deliveries and the progress of claims and disputes.
• Update purchase orders and coordinate allocation decisions and standard exchange solutions.
• Ensure repair operations can meet global customer demand through capacity management and prioritization.
• Monitor the Master Production Schedule (MPS) and manage inventory and configuration requirements.
• Ensure customer orders are processed and delivered according to schedule and quality requirements.
• Provide proactive and transparent communication regarding order status and customer requests.
• Monitor and communicate customer KPIs.
• Coordinate with relevant interfaces, including Front Office, worldwide workshops, PSO and Logistics, to ensure customer commitments are met.
• Coordinate escalations and support operational steering activities.

Kenntnisse

Aerospace experience

Project Management

Contract Management

MRO knowledge

English (negotiation level)

German (advanced)

French (advantage)

Ausbildung

Bachelor’s or Master’s degree in Operations Management, Logistics, Business or comparable field

Tools

SAP

Google Workspace

Jobbeschreibung

For our long-standing business partner AIRBUS Helicopters, we are looking for you as a new employee of Tintschl Technik GmbH.

The position holder (d/m/w) works as Customer Order Manager – H135/H145.

Your Tasks

• Ensure the timely processing and follow-up of repair orders according to customer requirements for the H135 and H145 programs
• Coordinate and monitor repair Turn Around Times (TAT) for civil and military programs
• Manage end-to-end relationships with internal customers and monitor operational order processes
• Track quotations, inductions, customer approvals, deliveries and the progress of claims and disputes
• Update purchase orders and coordinate allocation decisions and standard exchange solutions
• Ensure repair operations can meet global customer demand through capacity management and prioritization
• Monitor the Master Production Schedule (MPS) and manage inventory and configuration requirements
• Ensure customer orders are processed and delivered according to schedule and quality requirements
• Provide proactive and transparent communication regarding order status and customer requests
• Monitor and communicate customer KPIs
• Coordinate with relevant interfaces, including Front Office, worldwide workshops, PSO and Logistics, to ensure customer commitments are met
• Coordinate escalations and support operational steering activities

Your Profile

• Bachelor’s or Master’s degree in Operations Management, Logistics, Business or a comparable field
• Several years of relevant professional experience in customer order management
• More than 3 years of professional experience in Purchasing
• More than 3 years of experience in Project Management and Contract Management
• More than 3 years of aerospace experience or solid professional experience in the automotive industry is required
• Thorough understanding of operational MRO business
• Detailed knowledge of SAP and confident use of Google Workspace
• Knowledge of maintenance and repair processes for dynamic components is an advantage
• Knowledge of dynamic components and Support & Services is an advantage
• Fluent English (negotiation level) and advanced German
• French is an advantage

What we can offer you

• Above-tariff remuneration with attractive bonuses
• Continuous personal support through a fixed contact person
• Increasing holiday and Christmas bonus within the first 4 years
• Bonus payment "Employees recruit employees" up to 1,000 €
• Company pension plan
• Possibility of home office in agreement with our clients
• Flexible working hours through a personal flexitime bank account
• Individual further training opportunities
• Option of permanent employment at our client’s company

Interested?

We look forward to receiving your application!

The Tintschl Group, headquartered in Erlangen, has stood for premium service competence in the fields of human resources, engineering and IT since 1997. Our employees are specialized in the implementation of technically and organizationally demanding projects for our nationwide customers.

Equal opportunities

Equal opportunities are an essential part of our corporate culture and the key to a diverse and inclusive working environment. We promote diversity, inclusion, work-life balance and equal opportunities for all people.