Customer Order Manager (d/f/m)

Tintschl Technik GmbH; Hamburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Bonuses

Home office possible

Flexible working hours

Training opportunities

Company pension

Zusammenfassung

Tintschl Technik GmbH in Hamburg is seeking a team member to support Airbus-focused operations. You will manage Repair, Lease and Exchange orders for Airbus Proprietary Parts and serve as the main contact for global customers and repair stations.

You will monitor orders, KPIs, delivery times and costs across the end-to-end supply chain; coordinate issues with internal and external stakeholders; ensure proactive communication on repair status; support purchasing, sales and material management;

Qualifikationen

• Bachelor’s degree in Engineering, Industrial Engineering, Business Administration, Economics or a related field.

Aufgaben

• Manage Repair, Lease and Exchange orders for Airbus Proprietary Parts.
• Act as the key contact for global customers, airlines, MROs, suppliers and repair stations.
• Monitor orders, KPIs, delivery times, costs and quality across the end-to-end supply chain.
• Coordinate customer issues, complaints and AOG requests with internal and external stakeholders.
• Ensure proactive communication on repair status and alternative solutions.
• Support purchasing, sales and material management processes.
• Prepare performance reports and support continuous improvement projects.
• Coordinate the timely transfer of parts to repair stations.

Kenntnisse

Planning & procurement experience

Customer service & relationships

Project management

Communication & organization

Ownership & resilience

Intercultural awareness

Ausbildung

Bachelor’s degree in Engineering/Industrial Engineering/Business Administration/Economics

Tools

MS Office

Excel

SAP

Google Workspace

Jobbeschreibung

For our well-known customer Airbus we are looking for a new team member!

Your Tasks

• Manage Repair, Lease and Exchange orders for Airbus Proprietary Parts
• Act as the key contact for global customers, airlines, MROs, suppliers and repair stations
• Monitor orders, KPIs, delivery times, costs and quality across the end-to-end supply chain
• Coordinate customer issues, complaints and AOG requests with internal and external stakeholders
• Ensure proactive customer communication on repair status and alternative solutions
• Support purchasing, sales and material management processes
• Prepare performance reports and support continuous improvement projects
• Coordinate the timely transfer of parts to repair stations

Your Profile

• Bachelor’s degree in Engineering, Industrial Engineering, Business Administration, Economics or a related field
• Experience in planning/material procurement
• Experience in Customer Service, Supplier Management and Process Improvement
• Project Management experience
• Good knowledge of MS Office, Excel, SAP and Google Workspace
• Fluent English
• German, French or Spanish is an advantage
• Strong customer orientation, communication and organizational skills
• High level of ownership, resilience and intercultural awareness

What we can offer you

• A standard permanent employment contract with a multi-award-winning employer (Kununu Top Company 2026, Focus Top National Employer 2026, etc.)
• Above-tariff remuneration with attractive bonuses
• Continuous personal support through a fixed contact person
• Increasing holiday and Christmas bonus within the first 4 years
• Bonus payment "Employees recruit employees" up to 1,000 EUR
• Company pension plan
• Possibility of home office in agreement with our clients
• Flexible working hours through a personal flexitime bank account
• Individual further training opportunities
• Option of permanent employment at our client’s company

For us as an employer, equal opportunities are an essential part of our corporate culture and the key to a diverse and inclusive working environment.

We promote diversity, inclusion, work-life balance and equal opportunities for all people.