Service Sales Support Specialist (m/f/d) Motion

ABB; Mannheim; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible work practices

Employee Share Acquisition Plan

Paid Parental leave

Child holiday Schapbach

Résumé du poste

A global market leader is seeking a Service Sales Support Specialist in Mannheim. The ideal candidate will have experience in electric drive technology, strong communication skills, and IT affinity. Key responsibilities include customer support, sales assistance, and service contract development. This position offers a hybrid work model and values diverse backgrounds. Apply today!

Qualifications

• 2+ years of experience in electric drive technology or similar industries.
• Completed vocational training in a technical or commercial field.
• Proven ownership of customer issues.

Responsabilités

• Serve as point of contact for customers regarding maintenance services.
• Support sales with design and pricing of service solutions.
• Contribute to the development of service contracts and digital offerings.

Connaissances

Electric drive technology knowledge

Communication skills

IT affinity

Fluency in German

Fluency in English

Formation

Bachelor's degree in engineering or related field

Outils

SAP

Salesforce

Description du poste

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Product Manager

The working time model for this position is: Hybrid

Key Responsibilities

As a Service Sales Support Specialist, you will be the point of contact for customers as well as our sales and service teams regarding maintenance services in drive technology for ABB Motion Services in Germany.

You will support the sales and service functions with your knowledge of the service portfolio, focusing on periodic services, by assisting in the design, pricing, order processing, and response to customer inquiries. Additionally, you will contribute to the further development of service contract and digital offerings, such as innovative condition monitoring solutions.

You will be mainly accountable for:

• Sales support in designing customer-oriented and cost-effective service solutions (e.g., service contracts, maintenance, condition monitoring) up to the preparation of offers
• Advisory and sales support role: capturing customer requirements and needs and translating them into suitable services using your knowledge of the service portfolio (including pricing, service descriptions, and contract components)
• Strategic planning and updating of customer data (Installed Base), including support for on-site asset data collection as needed
• Coordination with all relevant functions from sales to field service, scheduling, commercial staff, and service product management regarding the design and successful implementation of services
• Identifying and leveraging potential for improvement in the design process within the team

Qualifications For The Role

• At least 2 years of professional experience in electric drive technology or similar industries, with a basic understanding of the industrial service business (commercial/technical)
• Depending on experience, at least a completed vocational training in a technical or commercial field, or a Bachelor’s degree in engineering/state-certified technician/master craftsman in electrical engineering, drive technology, or comparable disciplines
• IT affinity, experience with ERP systems (SAP, Salesforce), and confident use of various task-related IT tools
• A team-oriented, solution-focused working style with excellent written and verbal communication skills
• An agile and proactive approach, with a proven ability to take ownership of customer issues
• Fluent in both German and English, written and spoken

Benefits

• Flexible work practices
• Employee Share Acquisition Plan
• Paid Parental leave (gender neutral)
• Paid and unpaid leave opportunities
• Child holiday Schapbach

Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

Location: Ludwigshafen, Rhineland-Palatinate, Germany

ABB AG

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Think bigger. This is where bold ideas meet unstoppable progress, teams initiate what’s next, and we’re engineered to outrun, together.

Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.