Customer Experience Advisor (German Speaking, 12-month Contract)

MPB; Berlin; Híbrido; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Private Healthcare

4% contributory pension scheme

Employee discount on MPB stock

Cycle to work scheme

28 days holiday

Dog-friendly office

Fresh fruit

Fresh coffee

Regular social events

Descripción de la vacante

MPB in Berlin is seeking a Customer Experience Advisor to support customers via live chat, email and phone. You’ll guide buyers, sellers and traders with a high-quality, personalized service across Germany.

Fluency in German and English is required, with a creative problem-solving mindset. You’ll collaborate with Operations, Marketing and couriers to resolve issues and build lasting loyalty.

Formación

• Fluency in German and English is required.
• Experience in customer service or support roles is a plus.
• Ability to manage multiple channels (live chat, email, phone, social).

Responsabilidades

• Support customers via live chat, email and phone across Germany.
• Guide customers through buying, selling and trading journeys with expert advice.
• Build strong relationships with customers through email, live chat, phone, and social media.
• Deliver an outstanding, personalized service in every interaction.
• Manage a busy workflow and find best customer-focused solutions.
• Collaborate with Operations to resolve order issues smoothly.
• Inform customers about promotions by liaising with Marketing.
• Coordinate with couriers and external partners for timely deliveries.
• Work with global colleagues to stay updated on best practices.
• Take ownership of the customer experience to drive loyalty.

Conocimientos

German language

English language

Customer service

Communication

Problem solving

Organised

Team player

Tech-savvy

Photography knowledge

Herramientas

Customer support software

Descripción del empleo

• We’re growing our Customer Experience team and looking for fluent German speakers to support our customers via live chat, email, and phone
• As a Customer Experience Advisor at MPB, you’ll be the go-to expert, guiding customers through their buying, selling, and trading journeys. Whether it’s answering questions, troubleshooting issues, or providing expert advice, you’ll play a key role in delivering seamless, personalized, and high-quality service every time
• Building strong relationships with customers across Germany through email, live chat, phone, and even social media
• Delivering an outstanding experience in every interaction, with a professional and highly personalized approach
• Managing a busy workflow with confidence, always finding the best customer-focused solutions to maximize satisfaction
• Collaborating closely with Operations to resolve order issues efficiently and ensure a smooth customer journey
• Keeping customers informed about promotions, discounts, and campaigns by liaising with the Marketing team
• Coordinating with external partners, like couriers, to ensure deliveries and fulfillment run smoothly
• Working with global colleagues to stay up to date on best practices and continuously improve regional processes
• Taking ownership of the customer experience, driving loyalty and enhancing MPB’s reputation with every positive resolution

Benefits

• 25 Days Holiday
• Hybrid working
• Employee discount on MPB stock
• Cycle to work scheme
• Private Healthcare
• 4% contributory pension scheme
• Competitive salary
• Generous PTO allowance
• Aetna Medical
• Company EAP
• Employee Discounts
• Dog-friendly office
• 28 days holiday
• MPB Workplace Pension
• BVG ticket discount
• Dog friendly office
• Fresh fruit
• Fresh coffee
• Regular social events

Are you a creative problem solver who loves helping people? Do you thrive on building connections and making a real impact?Language skills: Fluency in German and English. Proficiency in any other language is a plus!Organised & Detail-Oriented: You have a sharp eye for detail and can juggle multiple tasks efficiently without missing a beatConfident Communicator & Problem-Solver: You engage with customers across email, live chat, phone, and social media in a professional yet friendly manner. You thrive on finding creative solutions, staying resourceful, and navigating even complex situations with easeResilient & Adaptable: Challenges don’t faze you—you stay calm under pressure and navigate tricky situations with patience and a positive mindsetTeam Player with Initiative: You’re equally comfortable working independently and collaborating with your team to deliver the best customer experienceTech-Savvy & Quick to Learn: Experience with customer support software is a plus, and you’re always eager to get up to speed with new tools and processesPrevious customer service experience and/or photography & videography knowledge: big plus!