Customer Care Specialist (m/f/d)

DAVID Systems GmbH; München; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Good work-life balance

Autonomy in an agile environment

Job summary

A leading software company in Munich is seeking a Customer Care Specialist to support customers and enhance their experience with our innovative products. The ideal candidate will have a background in media technology or computer science, strong customer focus, and the ability to engage effectively with clients. This full-time role offers flexible working hours and opportunities for professional development.

Qualifications

• Experience as a Support, Service, or IT Specialist in a software company.
• Strong willingness to travel regularly.
• Fluent written and verbal English skills; other languages are a plus.

Responsibilities

• Engage with customers to understand their needs.
• Resolve customer issues from start to closure.
• Collaborate with other departments and international partners.

Skills

Customer focus

Self-motivation

Time management skills

Fluent English

Knowledge in Radio/Broadcast Automation

Knowledge in Networking

Knowledge in SQL

Education

Completed studies in Media Technology, Computer Science, or equivalent

Tools

Windows Server

Linux

Virtualization

Job description

Overview

Join to apply for the Customer Care Specialist (m/f/d) role at DAVID Systems GmbH.

As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results, building on already strong relationships. You will help ensure our customers get the most out of our software and provide solution-oriented advice to end users, actively working with stakeholders (3rd level) to find solutions.

Responsibilities

• Engaging with existing and potential customers to understand their needs and build long-term relationships
• Care for constantly improving customer experience
• Live the journey of resolving customer issues from start to closure
• Collaborating with other departments, as well as our international partners and 3rd-party vendors

Your profile

• Completed studies in Media Technology, Computer Science, Audio Production or equivalent work experience
• Experience as a Support-, Service- or IT Specialist in a software company or media organization
• Know-how in several of the following technologies: Radio/Broadcast Automation, Networking, SQL and other databases, HTML, Windows Server deployment and administration, Linux, Virtualization, common audio and video formats, DAW’s etc.
• Self-motivation, solid time- and project management skills
• Fluent written and verbal capabilities in English; other European languages desirable
• Strong customer focus and willingness to travel on a regular basis

Nice to have

• Know-how in JavaScript, Containerization and Cloud technologies, ILS

We offer you

• The possibility to become a recognized expert in the booming audio business
• Exceptional autonomy to develop your abilities in an agile environment
• Flexible working hours and a good work-life balance in an office-led, but remote-work friendly company
• A diverse company culture connected with major organizations worldwide
• A leading company in the radio industry for over 30 years, privately owned with flat hierarchies
• Modern business locations in the hearts of Munich and Berlin, easily accessible by public transport or bicycle; Montpellier in France is an option too

About Us

Since 1991, DAVID Systems, headquartered in Munich, Germany, with offices in Berlin and Washington D.C, has been providing open, customizable, and scalable enterprise software to the audio industry and its rich media workflows. We are proud that our products and services are trusted by many of the largest and most innovative radio stations & media companies worldwide including the German ARD, the Swiss SRG, RTL102.5 in Italy, France Médias Monde, NPR in the USA and NRK and P4 in Scandinavia.

Our success comes from our ability to listen and adapt to the needs of our customers. We focus on innovation as this applies to our products, but also determines the way we work together, share ideas and organize teams. Everyone is called upon to make their personal contribution to our success. In DAVID, we value clarity, appreciation, diversity, and transformation; altogether, we work with flat hierarchies and have an international culture. Each team member is respected and appreciated; a team player, taking more and more responsibility in an increasingly self-organized environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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