Customer Care Specialist English (f/m/d)

mytheresa.com; Leipzig; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A luxury e-commerce company is seeking a Customer Care Specialist to be based in Leipzig. The ideal candidate will excel in building customer relationships and responding to inquiries effectively. Responsibilities include maintaining high service standards and collaborating with internal departments. Applicants should have prior customer service experience, strong English proficiency, and good computer skills. Benefits include competitive vacation days, language courses, and staff discounts.

Leistungen

Up to 32 days of holiday

Language & e-learning courses

Staff discount of up to 30%

Discounted meals

Free daily drinks and fresh fruit

Exclusive canteen access

Company pension scheme

Discounted gym memberships

Free local transport

Mental health support

Employee Share Purchase Plan

Qualifikationen

• Experience in customer service within luxury retail or relevant roles is required.
• Strong proficiency in English (written and spoken); additional languages are a plus.
• Good computer skills and conscientiousness in handling customer data.

Aufgaben

• Build lasting customer relationships and foster brand loyalty.
• Respond efficiently to customer requests via phone and email.
• Collaborate with various departments to enhance customer experience.

Kenntnisse

Communication skills

Problem-solving

Interpersonal skills

Flexibility

Tools

MS Office

Jobbeschreibung

To support our Customer Care team we are searching for a Customer Care Specialist English (f/m/d) to be based in our warehouse in Leipzig.

What You Will Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native-level proficiency in English (written and spoken); additional languages are a plus

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Language & e-learning courses
• Staff discount of up to 30%
• Discounted meals
• Free daily supply of hot drinks and fresh fruit
• Exclusive canteen and roof terrace for a relaxing break
• Attractive 'Refer a Friend' referral program
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Free local transport
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan