Customer Care Solution Expert

Annapurna; München; Vor Ort; EUR 63.000 - 77.000; Vollzeit

Zusammenfassung

A legal tech company is seeking a Customer Care Specialist in Munich offering a hybrid working model. The role involves responding to customer requests efficiently while ensuring high-quality service. Candidates should have 3 to 5 years of customer support experience, excellent English and German language skills, and strong interpersonal abilities. This position offers competitive compensation, reflecting the company's commitment to customer satisfaction and support.

Qualifikationen

• 3 to 5 years of experience in customer support.
• Excellent proficiency in English and German (written and spoken).
• Comfort interacting with clients, including by phone.

Aufgaben

• Ensure precise follow-up and adapt communication internally and with clients.
• Guarantee overall quality in ticket handling through regular checks.
• Develop expertise in product, business, and security.

Kenntnisse

Customer satisfaction interest

Interpersonal skills

Listening skills

Autonomy

Rigor

Curiosity for new technologies

Jobbeschreibung

Annapurna are currently partnering with an exciting Legal Tech business looking to expand its presence in Germany. They are looking to hire a Customer Care Specialist to analyze, qualify and respond to all functional or technical customer requests. This role will be based in Munich (offers a hybrid working model) and can pay up to 70K OTE.

The Role

• Ensuring precise follow-up and adapt communication internally and with clients.
• Guarantee overall quality in ticket handling through regular checks.
• Master the internal tools used for ticket tracking.
• Support internal requests related to our solution and its ecosystem.
• Develop expertise in product, business, and security.
• Understand the technical challenges surrounding the businesses universe.
• Contribute to structuring the team and the Customer Success department.
• Be involved in the escalation process.

Your Experience

• 3 to 5 years of experience in customer support.
• Excellent proficiency in English and German (written and spoken).
• Strong interpersonal skills and comfort interacting with clients, including by phone.
• A genuine interest in customer satisfaction.
• Good listening skills, autonomy, and rigor.
• Curiosity to discover new functional areas and openness to new technologies.