Customer Care Agent - Operational Specialist

Victaulic Europe B.V.; Darmstadt; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Victaulic Europe B.V. in Darmstadt, Germany is seeking an Operational Specialist to ensure smooth and accurate order processing across the DACH region. You will focus on precision workflow, order fulfilment, and cross‑department alignment.

The role requires handling inquiries, managing backorders, and maintaining customer master data while upholding policy adherence and profitability for the organization.

Qualifikationen

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• Languages: German & English.

Aufgaben

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Kenntnisse

Order processing workflows

ERP systems

Analytical mindset

Attention to detail

Multitasking

German language

English language

Bachelor degree or equivalent

Ausbildung

Bachelor degree or equivalent experience

Jobbeschreibung

Job Description

We’re Victaulic ! With more than 4,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities in the DACH region. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities and Duties

Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.

Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.

Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.

Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.

Maintain relevant customer master data and related documentation as per established procedures and policies

Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization

Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills and Qualifications

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• Languages: German & English.

Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.