Customer Care Agent - Quotes & Product Specialist

Victaulic Company; Darmstadt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Victaulic Company in Darmstadt is looking for a Customer Care Agent - Quotes & Product Specialist to provide high-quality support to customers in a hybrid work environment. This is a 2-year fixed-term contract with potential for permanency based on business needs.

The ideal candidate will manage customer inquiries, process quotations, and ensure satisfaction while adhering to company standards. Strong communication, problem-solving skills, and a customer-oriented approach are essential.

Qualifikationen

• Bachelor level education is required.
• Strong administrative and communication skills are essential.
• Customer-oriented mindset with proven problem-solving abilities.
• Familiarity with MS Office and CRM/ERP systems is necessary.
• Must demonstrate accuracy in data handling.

Aufgaben

• Act as the first point of contact for customers for product inquiries.
• Handle quotation requests and follow up with customers.
• Support Sales with customer-oriented requests.
• Ensure customer satisfaction by adhering to company policies.
• Maintain customer master data and documentation.

Kenntnisse

Strong administrative and communication skills

Customer-oriented mindset with problem-solving abilities

Strong MS Office and CRM/ERP systems knowledge

Accuracy in data handling

Stress-resistant, proactive, and team-oriented

Ausbildung

Bachelor level education

Jobbeschreibung

## Customer Care Agent - Quotes & Product SpecialistApplyremote type: Hybridlocations: Darmstadt, Germanytime type: Full timeposted on: Posted Todayjob requisition id: R0004957**Job Description****Role Description:**The Quotes & Product Specialist is the primary point of contact for customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.**This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs****Job Responsibilities and Duties:*** Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.* Responsible for developing and improving the focus of customer relationship management with both internal and external customers.* Process quotation requests and follow up on quotation related enquiries.* Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives* Responsible for analysing and resolving customer requests, inquiries or problems by utilizing established procedures.* Support Sales with customer-oriented requests.* Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.* Maintain customer master data and related documentation as per established procedures and policies.* Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager.**Skills and Qualifications:*** Bachelor level education.* Strong administrative and communication skills.* Customer-oriented mindset with problem-solving abilities.* Strong MS Office and CRM/ERP system knowledge.* Accuracy in data handling.* Stress-resistant, proactive, and team-oriented.**Core Competences:****Customer Orientation**Strives fully to meet the expectations and requirements of internal and external customers; gathers information directly from the customer and uses this information to improve products and services. Acts with the customers in mind; begins and consolidates effective customer relations, earning their trust and respect.**Problem solving**Uses rigorous logic and methods to effectively solve difficult problems: keeps asking questions in the search for answers. Spots latent problems. Looks at the long-term effects of proposed solutions.**Decision Making**Makes right decisions at the right time, which are based on knowledge and good judgement. Is able to make a decision quickly, in some cases even on the basis of incomplete information or under heavy time pressure. Over time, most of his/her solutions and suggestions prove to have been correct and accurate.**Communication**Is able to communicate clearly and consistently in a wide range of communication styles. Can convey messages that have the desired effect.**Project & Time Management**Monitors the progress of projects in a consistent way. Phases in logical steps and respects agreed deadlines. Gives timely feedback about the progress of the various projects. Is realistic in his/her planning and builds in evaluation moments/checkpoints. Demonstrates conscious time management. Respects budgets.**Stress Management**Remains calm under pressure. Does not become defensive or irritated when things are going less than perfectly. Is regarded as mature. One can count on him/her to hold things together under difficult circumstances. Does not lose his/her equilibrium when something unexpected arises. Displays no frustration when he/she encounters resistance. Has a calming influence in a crisis situation.**Change**Willingness to embrace change, both in business aspects as in the candidate ́s personal growth, is essential.Signature: ...........................................Date: .................................................### About UsVictaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go.While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching.This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.