Collections Manager

Reliable Security Staffing LLC; Deutschland; Hybrid; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive training

Flexible work arrangements

Career development

Zusammenfassung

Reliable Security Staffing LLC in Germany is seeking a motivated Collections Manager to oversee customer accounts, delinquent balances, and payment arrangements. The role emphasizes professional communication and maintaining positive client relationships.

Comprehensive training will be provided on policies, account-management systems, and compliance. You will coordinate with accounting, billing, and customer service to resolve discrepancies and improve processes.

Qualifikationen

• High school diploma or equivalent required; additional education in Accounting, Finance, Business Administration, or a related field is beneficial.
• Candidates at various experience levels are encouraged to apply.
• Experience in collections, accounts receivable, billing, customer service, banking, finance, or account management is beneficial but not required.
• Strong written and verbal communication skills.
• Professional and customer-focused approach when handling sensitive account matters.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize accounts, manage multiple responsibilities, and meet established deadlines.
• Basic computer proficiency and willingness to learn collection, accounting, CRM, and account-management systems.
• Familiarity with Microsoft Excel, Word, Outlook, and related business applications is beneficial.

Aufgaben

• Monitor customer accounts for overdue balances.
• Contact customers regarding balances, due dates, and resolution options.
• Review invoices and payment histories to determine next steps.
• Establish and monitor approved payment arrangements.
• Maintain accurate records of communications and collections.
• Coordinate with accounting, billing, and other departments to resolve discrepancies.
• Track collections performance and report status.
• Escalate complex or high-risk accounts to management.
• Identify opportunities to improve collection procedures and communications.
• Maintain professional relationships with customers while pursuing timely resolution.

Kenntnisse

Communication

Organizational skills

Analytical thinking

Independent work

Team collaboration

Ausbildung

Accounting/Finance/Business Admin background

Tools

CRM software

Microsoft Excel

Jobbeschreibung

About us

Reliable Security Staffing LLC is an Atlanta, Georgia-based private security company that provides professional security personnel and customized protection services for businesses, properties, events, and other organizations. The company says its approach combines trained personnel, local experience, technology, and security plans tailored to individual client needs.

The company was founded in 2018 and is privately/self-owned. Its LinkedIn profile lists approximately 51–200 employees, with headquarters in Atlanta. The Better Business Bureau lists Reliable Security Staffing LLC as an A+ BBB Accredited Business, with accreditation beginning in January 2024.

Position Overview

We are seeking a motivated, organized, and customer-focused Collections Manager to support the effective management of customer accounts, outstanding balances, payment arrangements, and collection activities. This position requires professionalism, sound judgment, strong communication skills, and the ability to work with customers to resolve account matters while maintaining positive business relationships.

We welcome candidates with varying levels of experience, including individuals with transferable skills from customer service, billing, accounts receivable, finance, administration, or related fields. Comprehensive training will be provided on company policies, collection procedures, account-management systems, regulatory requirements, and internal workflows.

The successful candidate will help maintain healthy accounts receivable, coordinate collection activities, monitor account performance, and ensure customers receive professional and appropriate assistance throughout the collection process.

Responsibilities

• Monitor customer accounts and identify outstanding, overdue, or delinquent balances requiring follow-up.
• Contact customers professionally by approved communication channels regarding outstanding balances, payment due dates, and available resolution options.
• Review account histories, invoices, payment records, disputes, and related documentation to determine appropriate next steps.
• Establish and monitor approved payment arrangements in accordance with company policies and authorization limits.
• Maintain accurate records of customer communications, payment commitments, account updates, disputes, and collection activities.
• Coordinate with accounting, billing, customer service, finance, and other departments to investigate and resolve account discrepancies.
• Track collection performance and prepare periodic reports on outstanding balances, aging accounts, payments, and account status.
• Escalate complex, disputed, or high-risk accounts to the appropriate department or senior management when necessary.
• Help identify opportunities to improve collection procedures, account follow-up processes, and customer communication.
• Maintain professional and respectful relationships with customers while working toward timely account resolution.
• Protect confidential customer and financial information and follow applicable company policies and collection requirements.
• For candidates with appropriate experience, assist with collection strategies, workflow management, account prioritization, performance monitoring, and guidance of collection staff.

Requirements

• High school diploma or equivalent required; additional education in Accounting, Finance, Business Administration, or a related field is beneficial.
• Candidates at various experience levels are encouraged to apply.
• Previous experience in collections, accounts receivable, billing, customer service, banking, finance, or account management is beneficial but not required for candidates entering the field.
• Strong written and verbal communication skills.
• Professional and customer-focused approach when handling sensitive account matters.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize accounts, manage multiple responsibilities, and meet established deadlines.
• Basic computer proficiency and willingness to learn collection, accounting, CRM, and account-management systems.
• Familiarity with Microsoft Excel, Word, Outlook, and related business applications is beneficial.
• Ability to maintain accurate records and handle confidential customer and financial information responsibly.
• Ability to work independently while collaborating effectively with internal teams.
• Willingness to complete company-provided training and remain current on applicable procedures and compliance requirements.

Training & Development

Comprehensive training will be provided to help employees develop the knowledge and skills required for the position. Training may include:

• Company collection policies and procedures.
• Accounts receivable and account-management fundamentals.
• Customer communication and negotiation techniques.
• Payment arrangements and account-resolution procedures.
• Collection and CRM software.
• Documentation and reporting standards.
• Privacy, confidentiality, and applicable collection compliance requirements.
• Dispute handling and escalation procedures.
• Leadership and team-management practices for employees progressing into supervisory responsibilities.

What We Offer

• Competitive compensation and benefits package.
• Comprehensive training and structured onboarding.
• Opportunities for candidates at different experience levels.
• Flexible work arrangements where applicable.
• Professional development and continuing education opportunities.
• Career advancement and leadership opportunities.
• Supportive and collaborative team environment.
• Access to tools and resources necessary to perform assigned responsibilities effectively.

We are committed to providing employees with the training, guidance, and resources necessary to develop their skills and succeed in the Collections Manager role.