Cash Applications Specialist – BPO

Jobtailor; Deutschland; Remote; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an Accounts Receivable Associate to manage AR balances, process payments, and reconcile variances in a SaaS environment. You will communicate with clients regarding remittances and support the collections process.

The role requires 1–3 years in AR/cash applications, strong Excel skills, and fluency in English. Fast-paced, detail-oriented team with cross-functional collaboration awaits.

Qualifikationen

• BA/BS in Accounting, Finance, Business or related field is required.
• 1–3 years in cash applications, accounts receivable, or similar finance role.
• Strong analytical and problem-solving abilities are essential.
• Excellent verbal and written English communication skills.
• Upper-intermediate English level; MS Excel, PowerPoint, Word proficiency.
• Experience with SaaS environments and Intacct is preferred.

Aufgaben

• Maintain accurate AR balances including payment and credit applications.
• Process daily ACH payments and check deposits; reconcile variances.
• Post and apply customer payments; update bank reports daily.
• Contact customers for remittances and clarify remittance instructions.
• Follow up on failed payments and respond to inquiries via Zendesk.
• Assist with Collections and review AR aging; investigate unapplied funds.
• Collaborate with internal teams to resolve payment/account issues.
• Ensure accurate handling of financial and customer information.

Kenntnisse

Accounts Receivable Management

Cash Applications

Analytical Skills

Problem-Solving

Effective Communication

Attention to Detail

Multi-tasking

Ausbildung

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

MS Excel

MS PowerPoint

MS Word

Zendesk

Intacct

Salesforce

Stripe

Paya

Braintree

Jobbeschreibung

• Maintain accurate and up-to-date customer Accounts Receivable balances, including payment and credit applications
• Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
• Post and apply customer payments and update information in daily bank report spreadsheets
• Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
• Follow up on failed payments when necessary
• Monitor email and Zendesk tickets and respond to customer inquiries
• Provide customers with requested banking information in accordance with established procedures
• Assist with the overall Collections process, including ad hoc requests
• Review AR aging reports and investigate unapplied credits
• Maintain detailed records of unapplied funds and investigate outstanding or aged balances
• Collaborate with internal teams to resolve payment and account-related issues
• Ensure that all financial and customer information is handled accurately and in a timely manner

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field
• 1–3 years of experience in cash applications, accounts receivable, or a similar finance‑related role
• Strong analytical and problem‑solving skills
• Excellent verbal and written English communication skills
• Upper‑Intermediate level of English
• Strong knowledge of MS Excel, PowerPoint, and Word
• Ability to communicate effectively with clients and internal teams
• Strong attention to detail and accuracy when working with financial data
• Comfortable working with multiple systems and handling several tasks simultaneously
• Proactive approach and willingness to learn new tools and processes
• Experience working in a Software as a Service (SaaS) environment preferred
• Experience with Intacct preferred
• Familiarity with payment platforms such as Stripe, Paya, or Braintree preferred
• Experience with Zendesk or other customer support/ticketing systems preferred
• Familiarity with Salesforce preferred
• Understanding of Accounts Receivable and Collections processes preferred
• Previous experience working with banking or payment‑related information preferred

Core Competencies

Demonstrates expertise in Accounts Receivable management, cash applications, and financial data accuracy, with strong analytical skills and effective communication abilities. Proficient in utilizing various financial tools and systems to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

• Accounts Receivable Management
• Cash Applications
• MS Excel Proficiency
• Zendesk Experience
• Attention to Detail

Hard Skills

• Accounts Receivable
• Cash Applications
• Financial Data Analysis
• Payment Processing
• Collections Process
• Bank Reconciliation
• Credit Application
• AR Aging Reports
• Unapplied Funds Investigation
• Payment Variance Resolution

Soft Skills

• Analytical Skills
• Problem‑Solving
• Effective Communication
• Proactive Approach
• Attention to Detail

Industry Keywords

• Accounts Receivable
• Collections
• Cash Application Processes
• Financial Reporting
• Customer Support

Tools & Technologies

• MS Excel
• MS PowerPoint
• MS Word
• Zendesk
• Intacct
• Stripe
• Paya
• Braintree
• Salesforce
• SaaS Environment