Field Collections Officer

Jobtailor; Deutschland; Remote; EUR 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Valid Driver’s License

Motorbike Riding Permit

Zusammenfassung

Jobtailor is seeking a Collections Specialist in Germany to manage a portfolio, negotiate repayment plans, and reduce delinquencies. The role involves field visits, restructuring loans, and educating customers on repayment options.

You will work with Sales, Customer Care, and Credit teams to ensure timely collections and accurate record-keeping. Ideal candidates have 1–2 years in collections or credit management, strong negotiation and problem-solving skills, and a valid driver's license.

Qualifikationen

• Diploma or Degree in Business, Finance, Accounting, Banking, or related field.
• 1–2 years’ experience in collections, credit management, microfinance, or field operations.

Aufgaben

• Manage and maintain an assigned customer portfolio with timely repayments.
• Conduct regular visits and follow-ups with customers holding overdue accounts.
• Negotiate and agree on repayment plans and document commitments.
• Initiate loan restructuring processes to align with repayment capacity.
• Identify new customers and facilitate change of ownership where necessary.
• Provide basic technical support to customers and escalate unresolved cases.

Kenntnisse

Negotiation

Conflict Resolution

Independent Work

Deadline Management

Ausbildung

Diploma or Degree in Business, Finance, Accounting, Banking, or related field

Tools

MS Office

Mobile Apps

Data Entry Systems

Jobbeschreibung

• Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
• Conduct regular visits and follow-ups with customers holding overdue accounts.
• Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
• Initiate loan restructuring processes to align with customer repayment capacity.
• Identify new customers and facilitate change of ownership where necessary.
• Provide basic technical support to customers, including troubleshooting product issues and escalating unresolved cases to the Technical/Service team.
• Maintain accurate and updated records of customer interactions, repayment status, and follow-up actions.
• Educate customers on repayment obligations, product usage, and available support options.
• Initiate and repossess company products as a last resort for customers unwilling to repay loans, in line with policy.
• Identify and escape high-risk or fraudulent cases to the Collections Supervisor.
• Liaise with Sales, Customer Care, and Credit teams to resolve customer concerns that may affect repayment.
• Monitor repayment trends within the assigned portfolio and provide insights on portfolio quality.
• Achieve monthly collections and recovery targets as set by management.
• Track KPIs including winbacks, winback percentage, tokens per winback, and cash collections (LCY).

Requirements

• Diploma or Degree in Business, Finance, Accounting, Banking, or related field.
• Minimum of 1–2 years’ experience in collections, credit management, microfinance, or field operations.
• Strong negotiation and conflict resolution skills.
• Ability to work independently and meet deadlines under pressure.
• Knowledge of the local language(s) and communities within the assigned territory.
• Basic computer literacy (MS Office, mobile apps, data entry systems).
• Technical aptitude and ability to troubleshoot basic product issues.
• A valid driver’s license or motorbike riding permit will be an added advantage.

Core Competencies

Demonstrates expertise in managing customer portfolios, negotiating repayment plans, and conducting collections while maintaining accurate records and achieving recovery targets. Proficient in technical support and conflict resolution, with a strong understanding of financial principles and local community dynamics.

Highest-signal resume keywords

• Collections Management
• Negotiation Skills
• Customer Relationship Management
• Technical Support
• KPI Tracking

Hard Skills

• Collections
• Credit Management
• Loan Restructuring
• Data Entry
• Basic Troubleshooting

Soft Skills

• Conflict Resolution
• Independent Work
• Deadline Management

Certifications & Qualifications

• Valid Driver’s License
• Motorbike Riding Permit

Industry Keywords

• Microfinance
• Field Operations
• Repayment Plans
• Portfolio Quality
• Customer Education

Tools & Technologies

• MS Office
• Mobile Apps
• Data Entry Systems