Cluster IT Operations Manager for DACH & BEL (m/w/d) - Location: Munich or Lippstadt

Plastic Omnium; Lippstadt; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading mobility solutions company is seeking a Cluster IT Operations Manager to oversee daily IT operations across Germany, Austria, Switzerland, and Belgium. The role involves managing end-user support, coordinating with IT teams, ensuring compliance with IT policies, and tracking performance indicators. Candidates should have significant experience in IT infrastructure management and strong leadership skills. Ideal candidates will hold a relevant degree and possess proficiency in local languages and English.

Qualifikationen

• Minimum of 7-10 years of experience in IT infrastructure management.
• At least 3-5 years in a managerial role within an IT operations environment.
• Experience with IT service management frameworks (e.g., ITIL).

Aufgaben

• Manage daily IT operations at all sites in Germany, Austria, Switzerland & Belgium.
• Deliver hands-on L1 support for end-users addressing IT issues.
• Coordinate with regional IT teams for standards and policies.

Kenntnisse

IT service management

Network administration

Hardware troubleshooting

Software troubleshooting

Proficiency in local languages

Proficiency in English

Ausbildung

University degree or Engineering School with IT specialization

Jobbeschreibung

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.6 billion economic revenue in 2024, a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Cluster IT Operations Manager for Germany, Austria, Switzerland & Belgium

• Manages daily IT operations at all sites within the assigned country cross-BG, ensuring the availability, performance, and reliability of local IT infrastructure and services.
• Delivers hands-on L1 support for end-users, addressing hardware, software, and network connectivity issues, and serving as the first point of contact for local IT incidents and service requests.
• Coordinates with regional and global IT teams to implement IT policies, standards, and initiatives, and align local IT services with business needs and priorities.
• Maintains compliance with IT security policies and standards, conduct regular security assessments, and implement measures to protect local IT assets and data.
• Tracks and reports on key performance indicators (KPIs) related to IT operations and support, providing regular updates to regional IT management.

Main activities include:

IT SITE INFRASTRUCTURE OPERATIONS MANAGEMENT

• Oversee the daily IT operations at all sites within the assigned country or cluster.
• Ensure the availability, performance, and reliability of local IT infrastructure and services.
• Coordinate with local site managers to address IT needs and challenges
• Manageand supervises hands‑on L1 support for end-users, addressing issues related to hardware, software, and network connectivity.
• Implementand maintains processes for effective monitoring, reporting, and continuous improvement of IT services within the region.
• Ensurethe Implementation and uphold of IT standards, policies, and best practices defined at a Group Level in his/her region.
• Actas the second level of escalation for critical incidents and crises within the region.
• EnsureIT sites within the country / cluster operate smoothly and without disruption, addressing any issues proactively to prevent major incidents and to maintain user satisfaction.

COLLABORATION AND COORDINATION

• Lead a Local IT operations team, providing direction, support, and professional development opportunities.
• Coordinate with local business units to align IT services with business needs and priorities.
• Foster a culture of continuous improvement within the Country / Cluster IIT Teams.

PERFORMANCE AND MONITORING

• Track and report on key performance indicators (KPIs) related to IT operations and support.
• Provide regular updates to regional and global IT management on the status and performance of local IT services.

BUDGET AND PLANNING

• Manage the local IT budget, ensuring cost‑effective use of resources.
• Oversee the procurement and inventory of IT equipment and supplies.

CONTRACT MANAGEMENT

• Monitors and manages vendor performance and compliance with contract terms.

Required profile and experience;

• University degree or Engineering School with IT specialization or equivalent by experience.
• Minimum of 7-10 years of experience in IT infrastructure management
• At least 3-5 years of experience in a managerial or supervisory role within an IT operations environment.
• Proficiency in IT service management, hardware and software troubleshooting, network administration, and IT infrastructure management.
• Proficiency in the local language(s) of the assigned country or cluster, along with good command of English.
• Experience with IT service management frameworks (e.g., ITIL).

Key behavioral competencies:

• Customer focus, delivery, and result orientation.
• Consistency and reliability. Ability to plan and organize activities efficiently.
• Strong leadership and team management skills
• Teamwork, flexibility, and collaboration. Ability to work with multicultural teams.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.