Clinical Adherence Nurse, RN - Per Diem

Jobtailor; Deutschland; Remote; EUR 69.000 - 86.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Registered Nurse to lead patient engagement and education for a digital health adherence program in Puerto Rico. The role focuses on coaching, videoconferencing, and case management to support chronic disease management and medication adherence.

The ideal candidate will have 5+ years nursing experience, bilingual English/Spanish, and strong EHR/digital health proficiency.

Qualifikationen

• Must hold a valid RN license in good standing.
• Minimum 5 years of nursing experience.
• At least 5 years in patient engagement, health education, or care coordination.
• Bilingual in English and Spanish (reading, writing, speaking, understanding).
• Strong background in chronic disease management and medication adherence.

Aufgaben

• Conduct patient outreach and engagement via video, phone, and text.
• Educate and enroll patients into adherence programs.
• Provide coaching and adherence support through video communication.
• Perform motivational coaching and case management with empathy.
• Video-based medication reconciliation consultations.
• Review asynchronous videos to verify administration and monitor side effects.
• Create short-form educational and motivational videos.
• Assess patient needs and elevate cases as needed.
• Guide on medication administration, inhaler technique, and chronic disease management.
• Serve as clinical escalation point for non-clinical team members.
• Assist patients with technical troubleshooting for apps.
• Maintain documentation per regulatory guidelines.
• Engage with providers, health plans, and pharmacies on behalf of patients.
• Provide referrals to healthcare resources.
• Use motivational interviewing to support long-term adherence.
• Contribute insights to program improvement.
• Partner with teams to develop video content and educational materials

Kenntnisse

Patient engagement

Chronic disease management

Medication adherence

Bilingual (English/Spanish)

Empathetic communication

Ausbildung

RN license (registered nurse)

Tools

Electronic Health Records (EHR)

Mobile applications

Salesforce

CRM platforms

Jobbeschreibung

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication
• Educate and enroll patients into the medication adherence program
• Deliver personalized education, coaching, and adherence support through video communication
• Provide compassionate motivational coaching, case management, and health education
• Conduct video-based medication reconciliation consultations
• Review asynchronous videos of patients taking medication to verify administration, monitor adherence, and assess side effects or concerns
• Create short-form educational and motivational videos
• Assess medical, behavioral, and social patient needs and elevate cases as necessary
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety
• Act as a clinical escalation point for non-clinical team members
• Assist patients with technical troubleshooting for the mobile application and adherence platform
• Maintain accurate documentation in compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of patients
• Provide referrals to healthcare providers and community resources
• Use motivational interviewing techniques to support long-term adherence
• Contribute patient-informed insights to program improvement
• Partner with cross-functional teams to develop video content, clinical protocols, and educational materials

Requirements

• Must be a legal resident of Puerto Rico and maintain Puerto Rico residency throughout employment
• Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available
• Registered Nurse (RN) license in good standing
• At least 5 years of nursing experience
• 5 years of related experience in patient engagement, health education, or care coordination
• Must be fluent in both English and Spanish, including reading, writing, speaking, and understanding
• Strong background in chronic disease management, medication adherence, and patient coaching
• Excellent oral and written communication skills with a warm, empathetic approach
• Ability to work in a fast-paced, patient-focused environment
• Proficiency in electronic health records (EHR), mobile applications, and digital health platforms
• Comfortable engaging patients via phone, video, and chat throughout the workday
• Experience assessing social determinants of health and connecting patients with resources
• Preferred: experience in video communication, telehealth, community health work, or digital health settings
• Preferred: health coaching certification or willingness to obtain certification within a specified timeframe
• Preferred: knowledge of Directly Observed Therapy (DOT) models
• Preferred: experience with Medicaid and Medicare Dual Eligible (D-SNP) populations
• Preferred: familiarity with Salesforce or other CRM platforms

Core Competencies

Demonstrates expertise in patient engagement, medication adherence, and chronic disease management while providing compassionate coaching and education. Proficient in utilizing digital health platforms and electronic health records to enhance patient care and support.

Highest-signal resume keywords

• Registered Nurse (RN) License
• Patient Engagement
• Chronic Disease Management
• Medication Adherence
• Bilingual in English and Spanish

ATS Optimization Keywords

Hard Skills

• Patient Education
• Motivational Interviewing
• Medication Reconciliation
• Case Management
• Health Coaching
• Technical Troubleshooting
• Assessment of Social Determinants of Health
• Video Communication
• Digital Health Platforms
• Electronic Health Records (EHR)

Soft Skills

• Excellent Communication Skills
• Empathetic Approach
• Ability to Work in Fast-Paced Environment

Certifications & Qualifications

• Health Coaching Certification

Industry Keywords

• Telehealth
• Community Health
• Directly Observed Therapy (DOT)
• Medicaid
• Medicare Dual Eligible (D-SNP)

Tools & Technologies

• Mobile Applications
• Digital Health Platforms
• Salesforce
• CRM Platforms