Client Support Executive

Corpay One, Inc.; München; Vor Ort; EUR 37.000 - 55.000; Vollzeit

Benefits dieser Stelle

Variable days annual leave

Holiday buy back scheme

Competitive salary & bonus

Pension scheme

Health and wellness programs

Career progression opportunities

Pay Transparency

Zusammenfassung

Corpay in Munich is seeking a Client Support Executive for the Alpha Group. You will act as a middle desk between Clients, Front of House and back-office teams, ensuring exceptional support and expertise.

The role requires accuracy, analytical thinking and strong collaboration with multiple stakeholders. You will work on a fast-paced trading floor environment, handle regulatory responsibilities, and help drive a seamless client experience across borders.

Qualifikationen

• 1–2 years experience in a client facing or operational FX role.
• Fluent German with business-level English required.
• Excellent customer communication, highly organized and detail oriented.

Aufgaben

• Coordinate with sales, operations and compliance to ensure smooth client experience for settlements and issue resolution.
• Educate clients on processes to reduce future inquiries.
• Assist in cash flow through timely collection of outstanding receivables (Trades, deposits, losses).
• Provide first-hand support to Dealers and their clients.
• Monitor and report on outstanding trades requiring wire instructions.
• Maintain compliant records and GDPR/CASS obligations.

Kenntnisse

Client facing experience

German language

English language

Attention to detail

Customer communication

Microsoft Excel

Outlook

Tools

Excel

Outlook

Microsoft Office

Jobbeschreibung

Your role

Corpay is currently looking to hire a Client Support Executive on a permanent basis within our Alpha Group division. This position falls under our Cross Borders line of business and is based from our Munich office. In this role you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay. You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Director & Head of Austria & Germany and regularly collaborate with other teams across the division.

How We Work

As a Client Support Executive, Corpay will set you up for success by providing:

• Assigned workspace in the Munich office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.
• Educating Corpay clients on processes where appropriate, to reduce future dependency and contact.
• Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses).
• Working closely with Dealers and being first hand support to them and their clients.
• Monitoring, chase, and report on outstanding trades requiring wire instructions.
• Complying with regulatory requirements including GDPR and CASS obligations.
• Self-handling of small complaints with Dealers and escape any larger complaints to the complaints department and Head of Client Support.
• Escalating non‑settlement suspicions to Head of Client Support.
• Ensuring process manuals are available for all tasks, ensure they are correct and updated accordingly.
• Promoting the online platform to clients to enhance security and help them to become self-sufficient.
• Ensuring we are directing them to Cross Border for online demonstrations.
• As a result, reduce queries and the need for manual processes.
• Acting as a central point for the resolution of Compliance queries, internal and banking.
• Monitoring and act as a central point for the resolution of Payment investigations through salesforce.
• Compiling Error reporting from Client Support perspective.
• Maintaining accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.
• Providing ongoing recommendations and process enhancements to consistently improve the client experience.
• Helping to develop and maintain client relationships through excellent service.

Qualifications & Skills

Ideally, you will either have, or a combination of at least 1-2 years experience in a client facing or Operational role within FX. Payment operations or trade support experience is preferred. You will need to be computer literate with strong knowledge of excel, outlook and other Microsoft products. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times. Fluent German speaker with business-level English is required. Must possess excellent customer/client communication skills. Highly organized and detail oriented.

Benefits & Perks

• Variable days annual leave plus public holidays.
• Plus a holiday buy back scheme
• Competitive salary & bonus
• Pension scheme
• Health and wellness programs
• Career progression opportunities
• Opportunity to join a leading brand in a high growth global business
• Pay Transparency
• The salary range for this position is €37,000 – €55,000 gross per year.
• The final offer will be determined based on objective, gender‑neutral criteria including relevant skills, professional experience, and qualifications.
• Corpay maintains structured compensation practices and regularly reviews pay to support compliance with equal pay principles and applicable EU legislation.
• Additional compensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.

#LI-WK1 #LI-Onsite #INDPRO

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review your Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job‑related factors such as skills, experience, qualifications, and market benchmarks. Where…

Fast‑growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self‑motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Learn more about Corpay: https://www.corpay.com Transparency & Compliance.