Client Success Manager

Lima Charlie INC; Deutschland; A distancia; EUR 48.000 - 68.000; Jornada completa

Descripción de la vacante

Bighorn Law is seeking a remote Client Success Manager based in LATAM to ensure every client we win becomes a long-term partner. As the client’s main point of contact after a contract is awarded, you’ll own the relationship, client satisfaction, and account health for the life of each contract.

You’ll work with our Operations team to align delivery with client needs, keeping stakeholders informed and heard, and catching issues early.

Responsabilidades

• Be the client's main point of contact after contract award
• Own the relationship, client satisfaction, and account health for each contract
• Collaborate with Operations to ensure delivery aligns with client expectations
• Monitor multiple active accounts and escalate issues early
• Keep clients informed, heard, and engaged in fast-paced projects

Descripción del empleo

We’re growing, and we’re looking for a remote Client Success Manager based in LATAM to ensure every client we win becomes a long-term partner.

As aClient Success Manager, you'll be the client's main point of contact once a contract is awarded. You'll own the relationship, client satisfaction, and account health for the life of each contract. You'll work closely with our Operations team: Operations runs delivery, and you make sure the client is informed, heard, and satisfied, and that problems are caught early.

This is a fast-paced role. Contracts can be awarded and launched on short notice, especially in emergency response, and you'll often manage several active accounts at once. If you like being the person who keeps everyone aligned when things move quickly, you'll do well here.