Client Relationship Manager (Retail/Consumer Goods)

Cognizant; Frankfurt; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global technology company is looking for a Customer Relationship Manager to lead client interactions and drive business development in the Retail and Consumer Goods sectors in Frankfurt. The ideal candidate will have proficiency in key industries, strong communication skills, and demonstrate a results-driven approach. This role involves establishing long-term relationships, creating opportunities, and ensuring account strategy meets revenue goals. Join our ambitious team to make a real impact.

Qualifikationen

• Client and industry proficiency in specified sectors.
• Strong communication and teamwork abilities.
• Proven results-driven mindset and leadership.
• Ability to build and maintain client relationships.

Aufgaben

• Execute account's strategy for profitable growth and establish Cognizant as a thought partner.
• Cultivate long-term client relationships and develop client advocates.
• Create opportunities and manage proposals to align with account strategies.
• Lead account operations and ensure revenue and margin targets are met.

Kenntnisse

Proficiency in Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics

Business development experience (Hunting)

Excellent communication skills

Results driven

Jobbeschreibung

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager – Retail/Consumer Goods (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio.
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry.
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio.
  • Identifies new clients, also qualifies add-on opportunities to existing engagements.
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development.
  • Participates in reviews and provides educated and relevant perspectives on key client relationships.
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner.
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy.
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes.
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success.
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets.
  • Enhances profitability and actively drives portfolio’s overall financial performance.

Required Experience

• Client and industry knowledge:
  • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
  • Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting.
• Excellent communication skills:
  • Reliable and dependable with clear, concise spoken and written communication skills.
  • Ability to work in a global team.
• Results driven:
  • Ambitious and hungry to demonstrate and prove leadership credentials.
  • Self-starter and adaptable – can work independently or within a team structure.
• Building relationships and strengthening partnerships by focusing on exceptional client experience:
  • Natural ability to build customer rapport and create client advocates for Cognizant.
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape.
  • Ability to balance risk and growth to deliver innovative engagements for clients.

Preferred Experience

• Concepts of financial, marketing and business strategy:
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials.
• Business acumen:
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business.
  • Deep knowledge in at least one Products and Resources domain area.
  • Excellent bid management skills.
  • Exposure to and understanding of multiple delivery and commercial constructs.