Client Delivery Executive Germany (f/m/d)

Hewlett Packard Enterprise; Hannover; Presencial; EUR 120 000 - 150 000; Tempo integral

Resumo da oferta

Hewlett Packard Enterprise in Germany seeks a Client Delivery Executive to manage Siemens Healthineer AG across HPE Services, onsite with partner/customer offices. You will govern delivery, lead the account delivery team, and develop senior-level relationships to ensure value-driven outcomes.

You will drive continuous improvement, lead large virtual teams, and collaborate across BUs to align with strategic goals and renewals, while upholding HPE standards and governance.

Qualificações

• Bachelor’s degree or equivalent combination of education and experience.
• Typically 10 to 15 years of experience.
• Knowledge and experience of the HPE Services Portfolio is preferred.
• Broad multi-technology knowledge and conceptual IT understanding.
• Experience in leading virtual teams across regions.
• Proven ability to develop executive-level customer relationships and negotiate at the executive level.
• International and cross-regional experience.
• Program/Project Management experience is an advantage.
• ITIL/ITSM experience.
• Ability to establish strategic alliances with key stakeholders.

Responsabilidades

• Account-level delivery governance and performance across all HPE Services for the client account.
• Represent HPE Services in the Account Steering Committee and lead the Account Delivery team.
• Develop and nurture relationships at senior/executive levels.
• Analyze delivery requirements and contribute to strategic account planning.
• Drive continual service improvement and cost-management initiatives.
• Lead all HPE Services delivery personnel and manage the Strategic Account Service Delivery Plan.
• Ensure delivery excellence and compliance with contractual commitments.
• Collaborate with executive management to address issues and avoid penalties.
• Drive cross-BU optimization and knowledge management initiatives.

Conhecimentos

Leadership

Strategic thinking

Stakeholder management

Negotiation

Change management

Executive communication

Formação académica

Bachelor’s degree or equivalent

Ferramentas

ITIL/ITSM

Enterprise portfolio management

Descrição da oferta de emprego

Client Delivery Executive Germany (f/m/d)

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

• Are accountable for overall account-level delivery governance and performance across all HPE Services for client Siemens Heathineer AG.
• Act as the designated representative of HPE Services in the Account Steering Committee and serves as a member of the HPE Account Delivery team, with the responsibility of leading all HPE Services
• Develop and nurture customer relationships at a senior management or executive level.
• Understand the customer at all levels to analyze delivery requirements and contribute to strategic account planning.
• Manage and adjust delivery governance set up to meet and exceed contractual performance and ensure value-adding delivery.
• Continual Service Improvement - Drive strategic and continuous cross-business unit (BU) improvement programs focused on enhancing the client’s service delivery experience and overall business outcomes.
• Lead all HPE Services delivery personnel.
• Are accountable for the Strategic Account Service Delivery Plan.
• Ensure overall service delivery excellence by managing all contractual commitments.
• Collaborate with executive management contacts to address issues and avoid penalties.
• Define, initiate, and drive corrective action planning.
• Are accountable for cost target commitments for all service delivery requirements.
• Monitors account finances and develop and implements cost mitigation strategies across BUs.
• Develop strategies and processes with the customer in areas such as delivery performance metrics, measures and reporting, escalation management, change management, and communication.
• Focus on customer satisfaction and value as a trusted advisor, supporting renewing existing services and contracts.
• Actively promote the full HPE Services portfolio, supporting the sales team to drive expansion (cross-sell and up-sell) in the account by adopting a broader portfolio of services and renewals.
• Participate in pre-sales phases and change order negotiations as solutions and delivery capability advisor.
• Drive expansion of technologies and services by developing an excellent and deep understanding of the account's needs.
• Leverage intermediate technical expertise to act as a technology advisor and visionary.
• Ensure compliance with the HPE’s and customer’s Human Relations (HR), Public Relations, legal, financial, ethics, and government-related policies, strategies, and processes.
• Identify cross-business unit optimization opportunities and drives improvement efforts.
• Develop and drive knowledge management strategies to drive organizational maturity.
• Contribute to developing and implementing Client Delivery Lead methodology and tools to support the customer engagement model.

If you are… Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!

Skills, Expertise, Attitude and Education:

• Bachelor’s degree or an equivalent combination of education and experience.
• Typically, 10 to 15 years of experience.
• Knowledge and experience of the HPE Services Portfolio is preferred.
• Broad multi-technology (e.g., hybrid cloud, storage, network) technical knowledge and conceptual knowledge of IT and related methods are required.
• Experience in leading and managing virtual teams.
• Proven record of accomplishment in leading large virtual teams; influential, able to work across organizational boundaries, handle ambiguity, and establish internal networks.
• Experience in developing executive-level customer relationships, with strong negotiation, presentation, and communication skills at the executive level.
• International and cross-regional experience.
• Program/Project Management experience is considered an advantage.
• ITIL/ITSM experience.
• Ability to establish strategic alliances with key stakeholders, including industry leaders and regulatory bodies.
• Leadership skills to Inspire and lead large, cross-functional, global teams executing transformational strategies.
• Ability to influence market dynamics by forecasting future trends and steering accounts toward high potential opportunities.
• Expert in influencing board-level stakeholders and negotiating complex, high-value partnerships and ventures.
• Anticipates macro-level challenges, develops organizational strategies, and leads large-scale initiatives.
• Skills to establish enterprise-wide risk management frameworks and ensures adoption across business units.
• Drive to shape the organizational culture by mentoring senior leaders and fostering a high-performance environment.
• Ability to drive enterprise-level quality initiatives and continuous improvement programs