Client Advisor - Metzingen

OTB; Gemeindeverwaltungsverband Metzingen; Remote; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Maison Margiela, the Paris-based luxury fashion house, seeks a Client Advisor to represent the brand with warmth and expert service at our Metzingen location. You will welcome clients, communicate product stories, and guide purchases to deliver an exceptional shopping experience.

You bring a sales mindset, strong communication, and the ability to build lasting client relationships across the global clientele. Knowledge of luxury fashion and a proactive approach to cross-selling are valued assets.

Qualifikationen

• Experience in luxury retail or high-end fashion preferred (≤140 chars).
• Excellent communication and interpersonal skills (≤140 chars).
• Ability to drive sales targets and deliver exceptional service (≤140 chars).

Aufgaben

• Engage clients with a warm welcome and personalized service.
• Identify client needs and present suitable products to drive sales.
• Build lasting client relationships and encourage repeat business.
• Maintain up-to-date product knowledge and brand history.
• Support visual merchandising and store presentation to reflect the brand image.
• Collaborate with team to ensure smooth store operations.
• Assist with stock checks and inventory tasks as needed.
• Uphold company policies, grooming standards, and standards of luxury service.

Kenntnisse

Client engagement

Sales driven

Cross-selling

Relationship building

Jobbeschreibung

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.