PRADA Client Advisor

Prada Group; Berlin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Prada Group is seeking a passionate Client Advisor (m/f/d) for the Prada Store in Berlin Kudamm. You will engage with clients, understand their preferences, and provide expert guidance to elevate their brand experience.

As part of a luxury team, you will welcome customers, build relationships, and drive cross-selling while staying abreast of fashion trends and maintaining brand standards across the store.

Qualifications

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Passion for luxury fashion trends and the luxury retail market.
• Fluent spoken German and English.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross-selling with all departments to maximize sales and KPIs.
• Ensure up-to-date knowledge of fashion trends and competitors.
• Prove brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual displays to high standards, complying with guidelines and stock procedures.
• Contribute to a high level of security and prevent product thefts.

Skills

German language

English language

Sales skills

Customer relationships

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB DETAILS

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in our PRADA Store in Berlin Kudamm. As a Client Advisor, you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

KNOWLEDGE AND SKILLS

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.

Strong sales and negotiation skills, with the ability to meet and exceed sales targets.

Passion for luxury fashion trends, and an understanding of the luxury retail market.

Fluent spoken German and English expected.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.