PRADA Outlet Client Advisor (m/f/d)

PRADA; Gemeindeverwaltungsverband Metzingen; On-site; EUR 26,000 - 38,000; Full time

Job summary

Prada Outlet Metzingen is seeking a passionate Client Advisor (m/f/d) to represent the Prada Group to customers and achieve the department and store objectives in a fast-paced luxury retail environment.

You will manage the sales process, understand customer needs, present the product range, and drive cross-selling while ensuring proper product care within the department. Fluency in German and English is expected, with a strong focus on teamwork and customer service.

Qualifications

• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Ability to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.
• Fluent spoken German and English expected.

Responsibilities

• Manage sales and optimize each step of the sales process.
• Understand the customer's needs, both expressed and hidden.
• Present and value the product range.
• Boost cross-selling and additional sales.
• Ensure the correct management (cleaning, care, replacement) of the products in the department.

Skills

Sales experience

Client relationship

Communication skills

Teamwork

German fluency

English fluency

Luxury/fashion knowledge

Product knowledge

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in our Prada Outlet in Metzingen. As a Client Advisor (m/f/d), you will represent the Company toward customers and achieve the quantitative and qualitative objectives for the Department and the Store.

RESPONSIBILITIES

• Manage sales and optimize each step of the sales process.
• Understand the customer's needs, both expressed and hidden.
• Present and value the product range.
• Boost cross-selling and additional sales.
• Ensure the correct management (cleaning, care, replacement) of the products in the department.

KNOWLEDGE AND SKILLS

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Fluent spoken German and English expected

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.