Carfleet coordinator EMEA (m/w/d)

Jones Lang LaSalle Incorporated; München; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Total Rewards Program

Competitive pay and benefits package

Zusammenfassung

Jones Lang LaSalle Incorporated is seeking a Carfleet Coordinator EMEA (m/w/d) for Corporate Accounts - Work Dynamics EMEA. You will manage Germany-wide fleet operations, coordinate with fleet providers, and ensure adherence to contractual metrics.

You will work in a multinational setting, requiring strong German and English communication, attention to detail, and ability to handle multiple priorities in a fast-paced environment. The location is on-site in Munich.

Qualifikationen

• University degree in business administration, economics or equivalent.
• 3 years' experience in customer service-related and administrative environment, preferably in car fleet management or facility management.
• Multinational work environment experience and professional German and English proficiency.

Aufgaben

• General Driver Communication: respond to emails, guide drivers, escalate issues with leasing companies, keep platforms up to date.
• Vendor Management: provide feedback to leasing companies, conduct regular meetings to discuss service quality.
• Car Ordering & Reallocation: manage new starter car requests, coordinate with vendors, approvals, and reallocation of spare cars.
• Financial & Purchasing: generate PO requests, monitor invoices, resolve GR-IR queries, support client reporting.
• Insurance: update motor insurance data, assist in renewal, contact insurers for driver changes.
• Lease Accounting Compliance: keep driver changes and lease terminations in the database.
• KPIs: strive for zero driver complaints and timely PO/invoice processing.

Kenntnisse

German/English proficiency

Customer service experience

Organizational skills

Communication skills

Ausbildung

University degree in Business Administration / Economics

Tools

Microsoft O365

Jobbeschreibung

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Carfleet Coordinator EMEA (m/w/d) Corporate Accounts - Work Dynamics EMEA

You are responsible for the operational management of car fleet services in Germany within your scope. You will manage Fleet Management companies, handle driver escalations, and administer related operational activities in both JLL and client systems while working in contact with multiple client services (Business Units, Finance, HR). Your role ensures no outages on contractual performance metrics.

Key Responsibilities

General Driver Communication

• Respond to emails to guide drivers in following correct processes and resolve any issues they present
• Act as an escalation point when leasing companies are not performing well
• Inform drivers on proper communication channels
• Contribute to keeping driver information communication platforms up to date

Vendor Management

• Provide timely and documented feedback to leasing companies about performance
• Conduct regular vendor management meetings to discuss and improve quality of service

Car Ordering & Reallocation

• Manage new starter car requests—liaise with car management companies and lease companies to ensure spare cars are reallocated before hire cars are ordered
• Instruct leasing companies when to invite drivers to order new cars
• Manage and arrange correct approvals of new car orders
• Manage new car changeovers (work with vendors to return old cars in line with new deliveries)

Financial & Purchasing

• Generate PO requests as required
• Monitor invoices, request GRs, manage PO changes, and resolve GR-IR queries
• Work with leasing companies and the client to resolve payment issues
• Support invoice documentation and specific client reporting
• Manage toll administration reports and fines management

Insurance

• Update the motor insurance database to reflect changes in the fleet
• Provide fleet data as required by the client to assist in the insurance renewal process
• Connect with insurance companies to capture any driver changes (stopping/starting insurance cards/requesting insurance reports)

Lease Accounting Compliance

• Ensure database is kept up to date for driver changes and lease terminations

Key Performance Measures

• Zero driver complaints
• Timely Purchase Orders raised
• Invoices paid on time
• On-target annual driver satisfaction survey results

Requirements

• University degree in Business Administration, Economics, or equivalent experience
• 3 years' experience in customer service-related and administrative environment, ideally in car fleet management sector or facility management
• Working experience in a multinational environment
• Very good German and English language skills (both spoken and written at professional level)
• Microsoft O365 proficiency
• Strong organizational abilities with attention to detail
• Excellent communication and relationship management skills
• Proactive problem-solver with a can-do attitude
• Customer-focused mindset with ability to handle multiple priorities

What We Can Do for You

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

• dedicated Total Rewards Program
• competitive pay and benefits package

Location: On-site -München, Germany

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.