Bueroang. (Krankenhausverw./EDV-Anwender/in)

US Army Europe and Africa; Landstuhl; On-site; EUR 23,000 - 31,000; Full time

Job summary

U.S. Army Europe and Africa in Landstuhl, Germany seeks a Medical Support Assistant to coordinate specialty referrals and perform office automation duties. You will track referrals, contact patients and providers, and maintain organized records to ensure continuity of care.

The role requires German and English proficiency (CEFR C1) and prior clerical experience; familiarity with medical records systems is preferred. Location is on site in Landstuhl, with standard military facilities.

Qualifications

• Minimum Hauptschulabschluss or Realschulabschluss with 2 years general and 1 year job-related experience.
• Experience using standard office automation software is required.
• English and German language proficiency at CEFR level C1.

Responsibilities

• Tracks and closes specialty medical referrals to support patient care.
• Contacts patients and providers to obtain medical reports and clarify status.
• Maintains a suspense tracking system for referrals.
• Explains TRICARE benefits and referral procedures to beneficiaries.
• Coordinates with civilian offices to document external results and reports.

Skills

Clerical skills

Office software

Patient communication

Attention to detail

Education

Realschulabschluss or Hauptschulabschluss

2 years general experience + 1 year job-related experience

Tools

Office Automation

Medical records systems

Job description

place 66849 Landstuhl calendar_today 15.10.2026 business U.S. Army Europe and Africa

Description: Serves as a medical support assistant coordinating specialty medical referrals and performing office automation duties.

Duties

• Tracks and closes specialty medical referrals to ensure compliance and support patient continuum of care.
• Contacts patients and healthcare providers to obtain necessary medical reports and clarify referral status.
• Maintains an organized suspense tracking system to monitor the completion of all specialty referrals.
• Explains TRICARE benefits and healthcare referral procedures to assist beneficiaries in navigating their care.
• Coordinates with civilian provider offices to acquire and document external specialty referral clinical results.
• Utilizes medical software and databases to compile and generate reports on referral tracking status.
• Maintains electronic files and coordinates transmission of medical documentation meeting strict privacy guidelines.

C-05

MINIMUM Hauptschulabschluss or Realschulabschluss; PLUS 2 years of general experience PLUS 1 year of job-related experience.

Current employees who have served at least 1 year in their current position qualify for the next higher grade in the same or similar occupation.

General Experience

Creditable experience includes clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events, work as a cashier, or similar work.

Job related experience

Any work experience that provided knowledge in ambulatory medical-record processes and methods, and in developing, maintaining, and monitoring special registries that assist physicians in the care and treatment of patients. The experience must demonstrate that relevance can be determined of many facts and conditions, such as information in the record, legal and regulatory requirements, and other variables.

• Relocation expenses are not authorized.
• It is highly recommended that all employees who provide work in military treatment facilities in Germany be immunized against seasonal influenza infection each year or as often as recommended. The immunization will be provided at no cost to the employee.
• Experience with the use of common software and computer systems, carrying out routine office work (= Office Automation) is required.
• Inclement Weather Essential Position
• Basic Medical Terminology desired.

English and German Language Proficiency Level C1 required.

You may test yourself for free at one of the various online providers, who offer tests under the 'Common European Framework of Reference for Languages' (CEFR).

C1 = Understand a wide range of longer and more demanding texts or conversations. Express ideas without too much searching. Effectively use the language for social, academic or professional situations. Create well-structured and detailed texts on complex topics.

THIS CONCERNS ALL EXTERNAL APPLICANTS

• Generally, you must have been a resident in Germany for at least 12 months. Non-US citizen family members and German citizens are exempt from this requirement.
• Your permanent residence must be within Germany.
• Police Good Conduct Certificate (Polizeiliches Führungszeugnis): On initial appointment, or re-appointment after a break in service, candidates who have been selected for a position must present a police good-conduct certificate prior to appointment to the position. The applicant must obtain the certificate from the local resident registration office. The cost for the certificate is not reimbursable. Non-U.S. citizen family members, except German citizens are exempt from this requirement.
• Upon appointment with the U.S. Forces it is required to present two valid picture identifications to get access to the computer systems. Recognized documents are only: Personal ID (Personalausweis), Personal Travel Identification (Reisepass) and the European Union (EU) Driver's License (plastic card format). We recommend ensuring at the time of application that at least two of these documents are available or requested.
• Foreign National Screening (Sicherheitsüberprüfung): In accordance with U.S. Army Europe Regulation 604-1, within three days after appointment, a background check will be initiated to determine suitability for continued employment with the U. S. Forces in Germany. If results are unacceptable, employment will be terminated during the probationary period, or any time thereafter, if the background checks reveal that the employee constitutes a security risk.
• Foreign education may be accredited, please refer to the following websites for additional information: www.anabin.kmk.org or www.anerkennung-in-deutschland.de