Avaya Engineer

MRP Group; Stuttgart; On-site; EUR 70,000 - 90,000; Full time

Job summary

MRP Group is expanding its team to operate and support the customer's telecom infrastructure in Stuttgart, focusing on Avaya UC systems. You will manage IMAC requests, provide Level 2/3 support for Avaya servers and gateways, and ensure system health through monitoring, patches, backups, and preventive maintenance.

You will coordinate changes to the Avaya UC environment, resolve incidents through the reporting tool, and address service-desk tickets with precise documentation.

Qualifications

• Proven experience with Avaya IP Telephony and UC solutions.
• Hands-on work with Avaya soft and hard endpoints.
• Ability to deploy, configure, test, and document UC infrastructure.
• Strong troubleshooting and analytical skills.

Responsibilities

• Manage all IMAC requests (Install, Move, Add, Change) for Avaya UC infrastructure.
• Provide Level 2/3 support for Avaya Communication Servers, Media Gateways and Backup Servers.
• Monitor system health: alerts, patches, backups, preventive maintenance.
• Coordinate changes affecting the Avaya UC environment; document changes.
• Resolve incidents end-to-end using our reporting tool; handle service-desk tickets with accurate records.

Skills

Avaya IP Telephony

Unified Communications

Avaya endpoints

SIP & H.323

UC deployment & documentation

Troubleshooting

Communication & documentation

Tools

Avaya SBC configuration

Job description

You will be joining an expanding team responsible for the operation and support of the customer's telecom infrastructure. This role involves hands-on management of Avaya communication systems and related technologies, ensuring system reliability, performing IMAC activities (Install, Move, Add, Change), and supporting end users and service desk requests.

Key Responsibilities:

You’ll manage all IMAC (Install, Move, Add, Change) requests, deliver Level 2/3 support for Avaya Communication Servers, Media Gateways and Backup Servers, and oversee system health by monitoring alerts, applying patches, running backups and preventive maintenance. You’ll coordinate any changes affecting the Avaya UC environment, handle incident resolution through our reporting tool from start to finish, and promptly address service‑desk tickets, keeping accurate documentation throughout.

Required Skillset:

• Strong experience with Avaya IP Telephony platforms and Unified Communications solutions.
• Hands-on experience with Avaya soft and hard endpoints.
• Ability to deploy, configure, test, and document end-to-end UC infrastructure.
• Technical Certifications:
• Protocols & Configuration:
• Solid working knowledge of SIP and H.323 protocols.
• Experience in managing, provisioning, and configuring Avaya endpoints.
• Practical experience with Avaya SBC implementation and configuration.
• Additional Skills:
• Strong troubleshooting and analytical skills.
• Effective communication and documentation abilities.
• Ability to work independently and manage tasks to closure.

This is an initial 12 month contract working onsite in Stuttgart, Germany