Associate Account Manager II

Expedia; München; Vor Ort; EUR 54.000 - 75.000; Vollzeit

Zusammenfassung

Expedia Group is seeking a role focused on coaching and supporting customers to be more successful on the company's platform, driving value through commercial conversations. 0-2 years of experience and a Bachelor's degree are required, with strong English and local-language capabilities.

The role emphasizes relationship-building, opportunity creation, and understanding customer business needs. The successful candidate will grow in sales techniques, account management exposure, and knowledge of

Qualifikationen

• 0-2 years of experience.
• Bachelor's or equivalent experience.
• Proficiency in English and local language of the market(s).
• Strong communication skills and growing knowledge of sales techniques.

Aufgaben

• Begins developing relationships with customer or their account team, including key buyers/decision makers.
• Assists in creating opportunities to build customer account.
• Develops understanding of customer's business issues through appropriate channels.
• Recommends products, services, and insights to meet customer needs.

Kenntnisse

Proficiency in English

Local language knowledge

Proficient communicator

Sales techniques

Account management experience

Ausbildung

Bachelor's or equivalent experience

Jobbeschreibung

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

Coaches and supports customers* to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

Experience

0-2 years

Education

Bachelor's or equivalent experience

Functional/ Technical Skills

• Proficiency in English + local language of the market(s)
• Proficient communicator
• Growing knowledge of sales techniques
• Some account management experience preferred

Role Expectations

• Begins developing relationships with customer* or their account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Develops understanding of customer's business issues through appropriate organization channels.
• Recommends products, services, and insights that will meet customer* needs.
• Completes basic account plans that outline tactics to acquire and/or maintain business.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers*.
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers*.
• Guides accounts to valuable insights and presents insights that can benefit account and organization.
• Gathers data/information on potential ideas and solutions to address a business need.
• May document components of a business case for change at the direction of more senior colleagues.
• Develops a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges simple information in straightforward situations to gain the support of others.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies the key stakeholders in decision making for the account.
• Develops understanding of standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops a broad understanding of competitors' standard products and services.
• Understands the value and application of products, technologies, and offerings to accounts and organization.
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers*.
• Learns about customer's key leaders/decision makers from internal customer relationship management system.
• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.
• Attends meetings with customers* to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company's products, services, and solutions.

The total cash range (inclusive of base salary and variable incentive target) for this position in Munich is €53,500.00 to €75,000.00. Employees in this role have the potential to increase their pay up to €85,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

The total cash range (inclusive of base salary and variable incentive target) for this position in Innsbruck is €56,000.00 to €78,500.00. Employees in this role have the potential to increase their pay up to €89,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target wi