Associate Account Manager II

Expedia Group; München; Vor Ort; EUR 54.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness benefits

Travel reimbursement

Travel discounts

IATAN membership

Zusammenfassung

Expedia Group is seeking an entry-level Customer Success Associate to coach and support customers on our platform, helping them derive greater value through commercial conversations and interactions.

The role welcomes 0–2 years of experience, a bachelor's degree, fluent German and proficient English, and strong communication skills. Some account management exposure is preferred, with opportunities to grow within a global travel company.

Qualifikationen

• Fluent in German.
• Proficiency in English.
• Proficient communicator.
• Growing knowledge of sales techniques.
• Some account management experience preferred.

Aufgaben

• Begins developing relationships with customers or their account team.
• Assists in creating opportunities through meetings to build accounts.
• Develops understanding of customer's business issues.
• Recommends products and insights to meet customer needs.
• Completes basic account plans outlining tactics to acquire or maintain business.
• Gains understanding of department operations within the organization.
• Learns standard contract terms and negotiates as needed.
• Documents simple business cases and involves senior colleagues as appropriate.
• Gathers data to address business needs with potential solutions.
• Maintains working knowledge of products, technologies, and offerings.
• Builds relationships with key stakeholders and decision makers.
• Attends meetings to understand needs and expectations.

Kenntnisse

German (Fluent)

English (Proficient)

Communicator

Sales techniques

Account management experience

Ausbildung

Bachelor's or equivalent experience

Jobbeschreibung

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

Coaches and supports customers* to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

Experience

0-2 years

Education

Bachelor's or equivalent experience

Functional / Technical Skills

Fluent in German

Proficiency in English

Proficient communicator

Growing knowledge of sales techniques

Some Account Management Experience Preferred

Role Expectations

• Begins developing relationships with customer* or their account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Develops understanding of customer's business issues through appropriate organization channels.
• Recommends products, services, and insights that will meet customer* needs.
• Completes basic account plans that outline tactics to acquire and/or maintain business.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers*.
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers*.
• Guides accounts to valuable insights and presents insights that can benefit account and organization.
• Gathers data/information on potential ideas and solutions to address a business need.
• May document components of a business case for change at the direction of more senior colleagues.
• Develops a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges simple information in straightforward situations to gain the support of others.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies the key stakeholders in decision making for the account.
• Develops understanding of standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops a broad understanding of competitors’ standard products and services.
• Understands the value and application of products, technologies, and offerings to accounts and organization.
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers*.
• Learns about customer's key leaders/decision makers from internal customer relationship management system.
• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.
• Attends meetings with customers* to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company's products, services, and solutions.

The total cash range (inclusive of base salary and variable incentive target) for this position in Munich is €53,500.00 to €75,000.00. Employees in this role have the potential to increase their pay up to €85,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. The total cash range (inclusive of base salary and variable incentive target) for this position in Innsbruck is €56,000.00 to €78,500.00. Employees in this role have the potential to increase their pay up to €89,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.