Market Manager

Expedia Group; Berlin; Vor Ort; EUR 65.500 - 92.000; Vollzeit

Zusammenfassung

Expedia Group in Berlin/Munich is seeking an Account Manager to grow a segment of our portfolio by directly managing accounts and deepening partnerships. You will analyze performance to identify optimization opportunities and communicate operational impacts to stakeholders.

The role requires strong English and German skills, effective communication, and a solid background in sales, portfolio management, and contract negotiation.

Qualifikationen

• Bachelor’s or Master’s degree or equivalent experience.
• 3+ years for Bachelor’s, 2+ years for Master’s.
• Fluent in English and German.

Aufgaben

• Builds relationships with customer account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
• Understands and reports a customer’s business issues through appropriate organization channels.
• Recommends products, services, and insights that meet customer needs.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges nuanced information to build consensus.
• Closes deals effectively.

Kenntnisse

English fluency

German fluency

Effective communicator

Sales techniques

Portfolio management

Relationship management

Upselling

Cross-selling

Ausbildung

Bachelor's degree

Master's degree

Equivalent experience

Jobbeschreibung

Role Summary

Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships.

Analyzes business and operational performance to find opportunities for optimization.

Handles service delivery for active accounts, communicating technical and operational impacts as needed.

Ensures execution of account strategies and shares best practices across teams and regions.

Experience

3+ years for Bachelor’s.

2+ years for Master’s.

Education

Bachelor’s or Master’s or equivalent experience.

Functional/Technical Skills

• Proficiency in English and German language.
• Effective communicator.
• Proficient in sales techniques.
• Portfolio management, relationship account management, upselling, and cross‑selling.

Role Expectations

• Builds relationships with customer account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build customer account.
• Understands and reports a customer’s business issues through appropriate organization channels.
• Recommends products, services, and insights that meet customer needs.
• Acquires a good understanding of how the department operates and fits into the larger organization.
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers.
• Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers.
• Documents components of a business case for change at the direction of more senior colleagues as needed.
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges nuanced information to build consensus.
• Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching an agreement.
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Understands standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account.
• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers.
• Strategically builds relationships to support total portfolio and organization needs.
• Develops understanding of customer’s industry and competitive market.
• Attends meetings with customers to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.

Compensation

The total cash range (inclusive of base salary and variable incentive target) for this position in Berlin is €65,500.00 to €92,000.00. Employees in this role have the potential to increase their pay up to €105,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

The total cash range (inclusive of base salary and variable incentive target) for this position in Munich is €65,500.00 to €92,000.00. Employees in this role have the potential to increase their pay up to €105,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.