Assistant Manager m/w/d - Planken, Hollister

Abercrombie & Fitch Co.; Mannheim; On-site; EUR 34,000 - 46,000; Full time

Benefits offered by this job

Benefit programs

Quarterly Store Sales Bonus Program

Christmas bonus

Indefinite contract

Merchandise discount

Paid volunteer day

Mental health resources (Headspace)

Job summary

Abercrombie & Fitch Co. in Mannheim seeks an Assistant Manager to merge strategy, operations, creativity and people leadership. You will drive sales, oversee store operations, and coach staff to deliver superb customer service while maintaining brand standards.

You will lead staffing and training efforts, adjust floorsets, and use product knowledge to elevate the customer experience. This role supports growth via internal promotion paths and a fast-paced environment.

Qualifications

• Bachelor's degree or 1 year supervisory experience in a customer-facing role.
• CEFR B2 English and German required.
• Strong customer focus.
• Knowledge of current fashion trends.
• Results-driven with a strong work ethic.
• Strong communication and interpersonal skills.
• Team building and coaching abilities.
• Take initiative and show confidence.
• Balance multiple tasks with attention to detail.
• Willingness to learn and proactive thinking.
• Thrive in a fast-paced, challenging environment.

Responsibilities

• Perform opening and closing routines.
• Supervise salesfloor and stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing, scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify Company Culture and Values.

Skills

English (CEFR B2)

German (CEFR B2)

Customer focus

Fashion trend knowledge

Results-driven

Communication skills

Team building

Coaching others

Initiative

Confidence

Multitasking

Attention to detail

Proactive thinking

Adaptability

Education

Bachelor's degree

Supervisory experience in customer-facing role

Job description

Job Description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.


• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.


• Conduct staffing and scheduling operations and payroll management.


• Train and develop the non-management staff.


• Demonstrate product knowledge and brand awareness, while driving sales.


• Build and maintain visual displays.


• Analyze reporting to inform decision making.


• Protect store assets & perform inventory control.


• Operate Register/Point of Sale systems.


• Fulfill OMNI Channel Orders.


• Represent the Brand and Exemplify Company Culture and Values.

What It Takes

• Bachelor's Degree OR one year of supervisory experience in a customer-facing role


• CEFR B2 Fluency in English & German, required


• Maintain a strong customer focus.


• Knowledge of current fashion trends.


• Drive to achieve results and exhibit a strong work ethic


• Possess strong communication and interpersonal skills


• Team building and ability to coach others


• Take initiative and demonstrate confidence


• Balance multiple tasks while being detail-oriented


• Engage in applied learning and proactive thinking


• Ability to show up in a fast-paced and challenging environment

What You’ll Get

• Eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.


• Quarterly Stores Sales Bonus Program


• Christmas bonus


• Indefinite Contract* (Paid time off which can increase with position and seniority)


• Merchandise Discount


• Comp days and floating holiday


• Paid Volunteer Day per Year, allowing you to give back to your community


• Associate Assistance Program access to free mental and behavioral health counseling


• Headspace; a leading science-based mental health solution app


• Carrot; a benefit designed to support your parenthood journey


• Proxalto; annual contribution to a private pension insurance


• Training and Development Opportunities for Career Advancement, we believe in promoting from within


• A Global Team of People Who'll Celebrate you for Being YOU


• *pending completion of six months probationary period

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is €40,000.00 annually (i.e., the recruiting pay range for this position is €40,000.00 - €40,000.00 annually). The starting rate and range may be modified in the future.

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here. See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Join us as we team up around the globe and grow to a $5+ billion family of brands- powered by purpose and the belief that we are all leaders.